i searched for around 1 hour on other sites to find the best price with shipping and these guys were the cheapest except the glasses Art Craft Coral Multi-Coloured Short Tumblers - 290ml -Set of 6 - are lovely and arrived in their box after 3 days however, they are not very good quality and I am disappointed, I guess this is my fault however will consider buying from someone else drinking glasses in the future.
Bought a Casio illuminator watch and a green tea gift set by Elizabeth Arden. The price at OO is a bargain, its much cheaper than what you expect to find anywhere else.
I had to pay $13.25 for shipping. Although this is reasonable, a lot of other online shops offer free shipping. The products was received in a timely manner but was longer than promised. This is probably a problem with the post and not OO. I didn't really like the packaging, they used a bigger box filled up with styrofoam balls, shredded paper and airbags which I find unnecessary for the product I bought and is a waste of space.
They have quite a variety of different products. I recommend OO if you are looking for cheap presents.
Ordered a pack of 30 SIS GO Energy Bars. Prompt delivery, but when I opened the box, I saw that the expiry date was only 8 weeks away! Totally unacceptable to send customers product that is nearly expired. Have requested a replacement that has a reasonable used by date. Will see what response I get from oo.com.au
1. Energy Bars are meant to be had one a day, that is 30 days or just over 4 weeks, which means they would be consumed 4 weeks before the Expiry Date. 2. You haven't closed the matter with them, why not wait until the outcome before posting?
Furthermore, while you were super-quick to post a negative feedback, did you bother to come back and update your feedback after they had processed your claim?
I don't know where these other reviewers shopped, but it can't be the same oo.com.au that I did. I recently purchased 3 items from their site at the same time. After I paid, I received an email that they are sending the items separately by different couriers. I sent them an email to explain that I would not be home at all on the next couple of days, so could they please send after that. No reply. Sent another email next evening. No reply. Rang their customer service number - hung on for a while and eventually hung up. Sent another email. No reply. Took delivery of one item one morning, but couldn't leave home in case other item/s arrived. They didn't. Nowhere to leave items in apartment building, if I"m not there. Their so called tracking on line is a joke. It only tells you if an item has been 'dispatched', but not whether it's likely to arrive today, tomorrow, the next day. Some of the tracking emails you are sent contradict each other. I received a text this morning that one item has left the warehouse and will arrive 'today', but no indication of when, so I had to cancel a dr's appointment and have so far spend three hours sitting here waiting. And I've still got one more item to come. Their website, range, prices are great. Their delivery process and customer service are terrible. I would love to use this site more but will not.
disappointedcustomer would not shop at oo.com.au again.
Poor Toll shipping and customer service
Bought a food processor from oo.com after I made the payment I found that Toll does not deliver to Au post parcel lockers. I rang Tollfast to change the delivery address, two days later I found the driver delivered my order to the parcel locker so they didn't update the delivery address I told them. So I rang to communicate again, they promised to delivery by the end of the next day, however, it was never there. I tried to ring oo.com customer service line many times, never was able to speak to anyone. I am very disappointed with the shipping quality and the customer service level. Would never buy anything from that site again. Would not recommend for anyone else.
I purchased a new Kidcraft Sundae Kitchen from oo.com.au for my daughter. It was my first purchase from oo.com.au. I paid $199.95 for the kitchen and $26.21 for shipping. The product arrived relatively quickly but as we were building the kitchen we noticed quite a few imperfections in the wood. It became clear that the kitchen we received was repackaged. The previous owner probably assembled the kitchen, disassembled it and returned it before it was resent to us. The wood was chipped in quite a few places around the screws, there was even something that looked like white-out around one of the screws, probably to mimic the paint that was chipped off. There were a few numbers missing on pieces of wood requiring us to guess where they went when building it as well.
The kitchen still looked decent and was fully functional but it was quite misleading as the product I thought I was purchasing was advertised as new. We decided that we weren't going to return the product because it took us 5 hours to build and the effort of disassembling it and reassembling a new one was not worth our time. I called oo.com.au however to let them know that I was not impressed with the purchase and that I would not be using their service again. The customer service representative asked me to send her some photos of the imperfections which I did the same day. I called to follow up with her two days later as I hadn't heard back from her or anyone else from the company. She told me that I could return the product to which I reiterated that I would not because it was too time consuming and we just didn't have that time. I was then told that I could get 'up to $30 refund' for the kitchen due to the condition it was sent to us in. I agreed as it was better than nothing.
Bottom line, I'm pretty disappointed with the whole experience. I feel mislead that I was sent a damaged/repackaged item when the item was advertised as new (I wouldn't have purchased a repackaged item). Customer service wasn't great either and the 'up to $30' refund basically covers shipping (which I probably could have got for free anyway as I received an email right after the purchase notifying me that with my next purchase over $50, I would receive free shipping). I will not purchase any other products from oo.com.au as I have used online retailers that are far more reliable, trustworthy and helpful than oo.com.au.
Hi Sarah14567, so you're actually angry that they gave you a Refund? I am yet to receive $700 back from them and not happy at all so far, but the whole point of accepting $30 cashback would be that they give you this money to make up for the bad experience and you accept it as such.
Did you tell them that you are going to take the money and still post a negative experience? I just feel this is a breach of trust OO had in a customer, why else would they give you a refund?
Do you also leave negative feedback on ebay once you have complained to the seller and they have given you a refund or in their mind made up for your gripe?
When you take the money (despite the amount, remember, you agree to accept it, no one forces you), you should also respect the fact that by doing so, you are telling the seller, you agree with their way of saying sorry, and once you have accepted an apology, you don't go complaining to the world.
@kath has all the right in the world to post her feedback for what she had to go through, only to get her money back, not if she got to keep the product (which would have looked five years old in two weeks if kids get their hands on it - it is basically a toy), it wasn't new as advertised, as you say, and they gave you a refund of $30, which you happily took, what is the point of this complaint?
By the way, you still get your Free Delivery for purchases over $50, so effectively, you have $60 back...
"Purchased on sale mid rise black skirt and was happy with the price. Shipping costs reasonable also with a $9 flat rate on all orders. The..." Read More
"Bramble Berry offer, amongst many other things, lovely colourants for soap making. Our latest order was placed on June 2 and arrived on Ju..." Read More
