I don't know where these other reviewers shopped, but it can't be the same oo.com.au that I did. I recently purchased 3 items from their site at the same time. After I paid, I received an email that they are sending the items separately by different couriers. I sent them an email to explain that I would not be home at all on the next couple of days, so could they please send after that. No reply. Sent another email next evening. No reply. Rang their customer service number - hung on for a while and eventually hung up. Sent another email. No reply. Took delivery of one item one morning, but couldn't leave home in case other item/s arrived. They didn't. Nowhere to leave items in apartment building, if I"m not there. Their so called tracking on line is a joke. It only tells you if an item has been 'dispatched', but not whether it's likely to arrive today, tomorrow, the next day. Some of the tracking emails you are sent contradict each other. I received a text this morning that one item has left the warehouse and will arrive 'today', but no indication of when, so I had to cancel a dr's appointment and have so far spend three hours sitting here waiting. And I've still got one more item to come. Their website, range, prices are great. Their delivery process and customer service are terrible. I would love to use this site more but will not.
disappointedcustomer would not shop at oo.com.au again.
Poor Toll shipping and customer service
Bought a food processor from oo.com after I made the payment I found that Toll does not deliver to Au post parcel lockers. I rang Tollfast to change the delivery address, two days later I found the driver delivered my order to the parcel locker so they didn't update the delivery address I told them. So I rang to communicate again, they promised to delivery by the end of the next day, however, it was never there. I tried to ring oo.com customer service line many times, never was able to speak to anyone. I am very disappointed with the shipping quality and the customer service level. Would never buy anything from that site again. Would not recommend for anyone else.
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