Great communication/status updates. Quick enough delivery times
Ordered a pair of headphones as my current ones felt like they we beginning to wear out. Shipping was an extra $5 on top.
I received an email of order confirmation the same day, a notification that my order had been allocated to a store for processing the next day. My item was then marked as shipped the following day. My headphones arrived 2 days later. I was happy that my item took less than a week for my item to arrive and that i was kept notified of the process the whole time.
As my current headphones have not broken down on me yet, i'll be keeping the current headphones aside until they do, so i'm unable to comment on the quality of them.
Overall, i was happy with my buying experience this time around, and would buy from the Good Guys again
Ordered a canon printer from the store and it arrived within 2 weeks. Price was good, within my budget and they have a 30-day guarantee if their price is lower than the competitors. The printer arrived fine and it has 1 yr warranty.
Service varies according to each store, but prices can be good
Ordered a photoframe as part of the Boxing Day sales as a gift for a friend, for pick up in the store
My order was confirmed and marked as ready for pickup the same day. Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.
I really wanted a facial steamer , I found a good quality but great price product and purchased via The Good Guys. Order process was simple, item was delivered via courier in 24hrs.
I'd been tossing up between 2 digital cameras for a while and CanonSX50 was one of them. I'd actually already ordered the other one elsewhere when Good Guys advertised this one for not much more than half of the lowest price I could get it anywhere else (including grey imports.)
Although my local store did not stock it, another store in an area I was going to be visiting a couple of days later did, so collecting from there was not an issue.
Pickup was simple and fast, and staff at the store were friendly and efficient.
Wow, I'm so thrilled with The Good Guys, best online service I've ever had.
Not only was it extraordinarily easy to place my order with a variety of payment methods the shipping was only $2! Sitewide, all the time (yes, even dishwashers), $2!
I also received a call after I placed my order from the store allocated to my order just to let me know that they got it.
The shipping was quick as! And was left hidden by my door as I wasn't there.
The headphones are good however a slight hissing is present in the right ear which is annoying!
I was hesitant to buy a television online. I know that unscrupulous sellers often sell nasty B-grade electronics, or seconds, online, where they can't be examined properly.
But after researching a new flatscreen for ages, we found one online at the Good Guys for a super competitive price. We ordered it and were able to pick it up in-store the next day!
My checklist for buying a TV online.
1. Look at reviews and ratings - for the TV and the store you're buying it on.
2. Check which ports and features the TV has. Some stores will sell a crappy version of the same TV for a reduced price - i.e. same or similar model as the one you want, but without a USB or A/V port, and without proper ports for speakers etc.
So if you read a glowing review for a model of TV, make sure that when you're searching for it online, you find out which make you've actually found. The same TV can come in different makes.
3. Check whether there's one in stock, if possible. Some suppliers will sell TVs that are out of stock and then make you wait for them to come back in stock.
The Good Guys ticked all these boxes. They weren't trying to palm cheap stock off; the TV is amazing for the price, and we are so happy we bought it!
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I received an email of order confirmation the same day, a notification that my order had been allocated to a store for processing the next day. My item was then marked as shipped the following day. My headphones arrived 2 days later. I was happy that my item took less than a week for my item to arrive and that i was kept notified of the process the whole time.
As my current headphones have not broken down on me yet, i'll be keeping the current headphones aside until they do, so i'm unable to comment on the quality of them.
Overall, i was happy with my buying experience this time around, and would buy from the Good Guys again