We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
I decided to try Woolworths, I shop regularly with Coles online and wanted to start comparing prices. When I first visited the website I kept getting error messages, I persisted and was able to do a small grocery shop. I was surprised at the prices of some things being quite cheaper than Coles but I also found the experience of searching and finding products on the website quite difficult. Often search results don't relate to the item you are looking for. Delivery was on time within the window ordered but I noticed they charge your credit card immediately upon ordering and then refund to card if something is out of stock. Coles wait until they have picked products from the shelf. It was a disappointing experience.
I placed my first order online and was surprised at how easy and convenient it was. The only thing was, it didn't have a particular product which some of its stores stock. Otherwise, for the time it saves me, it is definitely worth doing, it is a stress free way of doing groceries. The order arrived at my door within the timeframe I picked. Very happy..
I did another shop at Woolworths online for my large heavy and bulky items, which went without a hitch, once again.
I like the 'favourites' feature on the online shopping, which seems to be made up of a combination of my previously ordered items, plus anything I've brought in store and swiped my Rewards Card for. While I like the idea of 'previously ordered items' showing up, the fact that almost everything I've ever brought showing up meant there was a long list of items to trawl through.
However, this feature did make my online shopping easier. By remaining on the favourites pages, I was able to add any and all items on that list directly into my shopping cart. I was also able to select the quantity before hitting the add button, so didn't have to move off the page; that was brilliant. Once I had combed through the favourites, there were just a few additional items that I needed to add to my cart, and then I was done.
Payment was simple and quick. My order was placed late in the evening, but there were still slots available the following afternoon and evening. I opted for the latest delivery time, and my items arrived on time.
I had a really nice delivery guy; he even apologised for being late, saying he had been run off his feet all evening, when actually he was still within 15mins of the cut-off time, so he was never 'late' in the first place! All the bags were brought in quickly and stacked neatly just inside the kitchen ready for unloading.
It had started raining as the guy was bringing everything in, so as soon as he realised he was going to put dirty footprints on the floor, he offered to take his shoes off. Of course I told him not to worry (was about the hoover/wash the floor anyway), so he kept his shoes on, but kept apologising for making a mess.
A caring, compassionate and friendly delivery driver, he did his job, and in my opinion, went the extra mile. He is an asset to Woolworths. I was just about to start checking everything when there was a knock at the door - he had realised that he'd missed a bag and came running back with it, and more apologies!
This time, there were just a few items that were out of stock, but there was a note on the delivery slip, and an appropriate refund. Nothing was missing or wrongly picked, or damaged, so once again, another successful shop.
I cannot wait to do my next online shop with Woolworths!
I had a lot of trouble getting to the end steps (submit order) on the site but after changing browser, it was ok.
I ordered with free delivery (first 3 deliveries are free!) it would normally would set you back $13 and that's very pricey but I guess you pay for convenience.
I also had a $10 off $50 order code and used that, bringing my order to a good price.
The order arrived within the time I chose (6-9) at around 8:30pm tonight. Delivery man was very nice, good service.
I ordered on a Sunday night but couldn't pick delivery for a Monday which was a little annoying but no big deal for me, so I chose a suitable timeframe for Tuesday.
The delivery always arrives within the last 1/2 hour for me, but that's ok. Arrived at 5:50pm, just 10 minutes in the specified timeframe. Very speedy, I opened the door and the goods were at my doorstep so that was really convenient.
Prices online are the same as catalogued prices (in-store) except some products are a few cents more expensive. The chips and a pack of Solo drink cans were sold out so it said on the invoice that I'd get a refund as I did not allow the products to be substituted in case of stock shortage. The bar of chocolate I ordered arrived cool as it was refrigerated, you don't get that in-store!
I love Woolworths online shopping because the process is just all too easy, I will definitely continue utilising this in the future!
I have become a Woolworths home delivery convert. I order from Woolies online most weeks and have our groceries (with the exception of fruit and veg which I buy elsewhere) delivered on Saturday mornings.
We almost always have the same delivery driver, who is just lovely and he always arrives within the specified window and usually at almost the exact time we expect him according to the "track my order" tab on the website.
We have had the odd item or two missing over time but a quick phone call to Woolies always resolves that without any problems.
My only complaint is that they use so many plastic bags when packing items and that there is no alternative to plastic.
I will continue to use Woolworths online and would recommend them to others.
I found their website slow, too many images which took a long time to load. Same problem when trying to view their catalogue online, very slow.
I ordered non-perishable goods (ie. no meat, fruit or vegetables)and no problems with the condition of the goods.
Chose Click and Collect option. You have to nominate the day and roughly the time that you will be collecting the goods. They have a separate section for Click and Collect at the service desk and it wasn't busy when I collected my goods so no need to queue. Happy with the Click and Collect option.
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