We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Online catalogue was extensive and easy to navigate. Shipping was faster than expected (next day) and quality was same like shopping in at woolworths itself
Woolworths had a free shipping promo going on and i used that to get some groceries for the week. Shipping was next day and prompt- great for those who work long hours and do not have time for grocery shopping.
Last minutes out of stock notice by Woolworths online
I ordered 6 tins of baby milk powder at Woolworths Online and paid through credit card. Someone called me on the next day that the products I ordered are out of stock and promised that it will be available on the following week. I waited for 1 week long but when i go to the counter to pick up the products i ordered as instructed by Woolworths, a staff informed me that the product is still out of stock. It really wasted my time in traveling to pick up as someone should inform me early
The layout of the website makes it very easy to use and search for products. And the iPhone/Android app is also very useful. Shipping was fast and hassle-free. Bought around a lot of things when they had free shipping, including around 3 dozen cans of tuna, shampoo, toilet paper, chips, etc.
User friendly site, items easy to find and search for. Once you have done intial shop you can access past items as favourites which makes it easier to add the staples you buy regulary.
Delivery windows are flexible and I never have issues getting the window I need.
Delivery service is reliable and delivery person brings items into the house where you advise it to be left.
Also there is substitute option if item is out of stock. This way you don't miss out as an alternative is provided.
Having 2 kids, doing online groceries is my saviour. It also makes buying bulky items more practical to manage eg: washing powder, nappies, beer, water, soft drinks, toilet paper as its delivered straight to your door.
Online you still get access to specials.
Customer service is good too, if an item is damaged or not correct, quick call to them the operator will refund the item and apologise for the issue. Nice, friendly customer serivce representatives. Would recommend this site.
I ordered a rather large number of boxes of biscuits from Woolworths along with some chocolate dessert sauce after spotting a deal that was just too good to pass up.
I wouldn't normally purchase Woolworths home brand items, however the sale only applied to Woolworths Gold products and the sale was so good, I couldn't say no.
Placing my order was simple, however I had to be careful to ensure that the online shopping cart charged the correct amount to my credit card. My shopping cart showed the correct amount, after I had applied a coupon code, however when I reached the payment confirmation page, the price had returned to normal, without the coupon code being applied. A second attempt fixed this, however not paying attention would have resulted in me being charged more than I had expected.
A little while before I was due to collect the order I received an email notifying me that 7 boxes of biscuits were out of stock and that I would receive a refund to my credit card in the following days. This refund reached my account 2 days after I received the email, without any follow up on my part.
I opted to click and collect the order so that I didn't need to pay for delivery and selected a collection time for the following day and when I arrived during the collection window, it was a short wait for my order to be brought up from the back room.
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the shipping is expensive for small orders (tiered) though, so probably not useful unless you order a lot. I used the free shipping promo.