We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
This website is the perfect solution to my busy schedule. I bought all my groceries from the online shop including fresh meats! The site was very easy to use. I didn't take long to shop because I could type in any keyword to search for an item that I had in mind. The cart helped me keep track of my total spending and I could delete items that I didn't really need. I opted for pick-up from a Woolworths nearby work. I love that I could select a pick-up time frame that would suit me best. When I went to the customer service counter,all I had to do was to show them my order confirmation and ID. It didn't take long for someone to roll out a trolley with all my groceries. Goods were neatly packed in bags, sorted by item type (eg; fruits and vegies together in a bag).
Ordered late Saturday afternoon and the order turned up the next day at 11am on the dot (as requested) friendly delivery driver.
Bit of an issue,i ordered 1.5kg of purple carrots but when i weighed them the total weight came to 1.35kg,i informed Woolworths of this issue and they promptly refunded the cost of the carrots.
User friendly site, items easy to find and search for. Once you have done intial shop you can access past items as favourites which makes it easier to add the staples you buy regulary.
Delivery windows are flexible and I never have issues getting the window I need.
Delivery service is reliable and delivery person brings items into the house where you advise it to be left.
Also there is substitute option if item is out of stock. This way you don't miss out as an alternative is provided.
Having 2 kids, doing online groceries is my saviour. It also makes buying bulky items more practical to manage eg: washing powder, nappies, beer, water, soft drinks, toilet paper as its delivered straight to your door.
Online you still get access to specials.
Customer service is good too, if an item is damaged or not correct, quick call to them the operator will refund the item and apologise for the issue. Nice, friendly customer serivce representatives. Would recommend this site.
The layout of the website makes it very easy to use and search for products. And the iPhone/Android app is also very useful. Shipping was fast and hassle-free. Bought around a lot of things when they had free shipping, including around 3 dozen cans of tuna, shampoo, toilet paper, chips, etc.
Last minutes out of stock notice by Woolworths online
I ordered 6 tins of baby milk powder at Woolworths Online and paid through credit card. Someone called me on the next day that the products I ordered are out of stock and promised that it will be available on the following week. I waited for 1 week long but when i go to the counter to pick up the products i ordered as instructed by Woolworths, a staff informed me that the product is still out of stock. It really wasted my time in traveling to pick up as someone should inform me early
Online catalogue was extensive and easy to navigate. Shipping was faster than expected (next day) and quality was same like shopping in at woolworths itself
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Received next day delivery. All items were well packed and in good condition.
Would use their service again, makes life much easier.