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I decided to try Woolworths, I shop regularly with Coles online and wanted to start comparing prices. When I first visited the website I kept getting error messages, I persisted and was able to do a small grocery shop. I was surprised at the prices of some things being quite cheaper than Coles but I also found the experience of searching and finding products on the website quite difficult. Often search results don't relate to the item you are looking for. Delivery was on time within the window ordered but I noticed they charge your credit card immediately upon ordering and then refund to card if something is out of stock. Coles wait until they have picked products from the shelf. It was a disappointing experience.
I have become a Woolworths home delivery convert. I order from Woolies online most weeks and have our groceries (with the exception of fruit and veg which I buy elsewhere) delivered on Saturday mornings.
We almost always have the same delivery driver, who is just lovely and he always arrives within the specified window and usually at almost the exact time we expect him according to the "track my order" tab on the website.
We have had the odd item or two missing over time but a quick phone call to Woolies always resolves that without any problems.
My only complaint is that they use so many plastic bags when packing items and that there is no alternative to plastic.
I will continue to use Woolworths online and would recommend them to others.
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