We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Woolworths occasionally has specials that can be gotten online only. On this occasion it was White Glo toothpaste, normally around $5, but $1.54 if bought online, so less than a third of the price.
I found their mobile website laggy and sluggish, sometimes totally unresponsive, and I'm not totally convinced that the best part of an hour it took to finally place the order was well spent for the amount saved (I bought half a dozen tubes.)
I selected Click and Collect (order and pay online to collect instore) and there was no option to collect that day, even though I was ordering very early in the morning, so needed to collect the following day. When I arrived to collect, my order had been packed, ready to go, so for someone busy who doesn't mind ordering the day before, this could be a real timesaver, as opposed to wandering the aisles.
The only condition to Click and Collect is a minimum spend of $30.
User friendly site, items easy to find and search for. Once you have done intial shop you can access past items as favourites which makes it easier to add the staples you buy regulary.
Delivery windows are flexible and I never have issues getting the window I need.
Delivery service is reliable and delivery person brings items into the house where you advise it to be left.
Also there is substitute option if item is out of stock. This way you don't miss out as an alternative is provided.
Having 2 kids, doing online groceries is my saviour. It also makes buying bulky items more practical to manage eg: washing powder, nappies, beer, water, soft drinks, toilet paper as its delivered straight to your door.
Online you still get access to specials.
Customer service is good too, if an item is damaged or not correct, quick call to them the operator will refund the item and apologise for the issue. Nice, friendly customer serivce representatives. Would recommend this site.
I had a lot of trouble getting to the end steps (submit order) on the site but after changing browser, it was ok.
I ordered with free delivery (first 3 deliveries are free!) it would normally would set you back $13 and that's very pricey but I guess you pay for convenience.
I also had a $10 off $50 order code and used that, bringing my order to a good price.
The order arrived within the time I chose (6-9) at around 8:30pm tonight. Delivery man was very nice, good service.
Online catalogue was extensive and easy to navigate. Shipping was faster than expected (next day) and quality was same like shopping in at woolworths itself
Woolworths had a free shipping promo going on and i used that to get some groceries for the week. Shipping was next day and prompt- great for those who work long hours and do not have time for grocery shopping.
I was desperately trying to find a brand of baby formula made from goat's milk at the time of this order. I literally called 20 supermarkets and chemists with the same answer: no stock, unknown ETA for further stock.
So imagine my delight when I found this exact item on the Woolworths' website! I bought the maximum I could purchase right away, paid via credit card and booked for pick it up the next day.
And then the disappointment.. I received an email advising the item wasn't in stock and my payment would be reversed.
I asked the customer service agent via email if they could kindly tell me which store would have stock. After a few emails to and fro, they mentioned a store near my home. I drove there the next day and, as though the heavens had opened, I found an entire 2 rows of the milk I was looking for. Woolworths had been redeemed by this fabulous staff member who went out of their way to help me.
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I found their mobile website laggy and sluggish, sometimes totally unresponsive, and I'm not totally convinced that the best part of an hour it took to finally place the order was well spent for the amount saved (I bought half a dozen tubes.)
I selected Click and Collect (order and pay online to collect instore) and there was no option to collect that day, even though I was ordering very early in the morning, so needed to collect the following day. When I arrived to collect, my order had been packed, ready to go, so for someone busy who doesn't mind ordering the day before, this could be a real timesaver, as opposed to wandering the aisles.
The only condition to Click and Collect is a minimum spend of $30.