I was advised the game (Rocksmith) was despatched on 28th April and a second item on the same order was despatched on 30th April.
The second item arrived on 9th May, no sign of the first item. When I wrote to complain, they asked me to check the delivery address & advised I had to wait 25 working days before they would investigate!
It is now 2nd June, still no sign of the item, and I have just been asked to confirm for the FOURTH time that the delivery address is correct - incredibly frustrating. They repeatedly just trot out a standard response (check the delivery address) without reading the email trail, and have done nothing to resolve the issue! They have had my money since 25th April, I have nothing!
Placed an order for a Pre-order item, release date was just under 2 weeks away from when I ordered it, that came... and went with no sign of my product.
They took my money, and 2 months later I STILL do not have my item.
I have lots of correspondence but all it says is
"I understand your frustration with this, however unfortunately we can not provide information which we do not currently have."
They have offered a refund, but of course they cannot pay me back the money my bank has charged in international transaction fees.
They should never have taken the money without having the product to supply.
This company is irresponsible and should not be trusted.
Has been nearly 3 weeks and my order still hasn't arrived,very slow on postage, buy if you are prepared to wait 3 weeks. The pricing is good and they ship in great condition.
When I first started browsing on-line stores to find the most cheap and reliable site to purchase PC games I found many sites; but Oz game shop stood out the most. I was able to find the item which I wanted to pre order and it was one of the on-line stores which sold the game for the cheapest price. Service is very good. If the customer has any trouble or problems with their order their is a live chat feature which the customer can use to communicate directly to customer service and they can help you out right away rather that waiting days for an email response. the only downside to this site is as the store is based in the UK the amount of time it takes for your item to come can be tedious.. at times it can take up to 2 weeks for the items to arrive. all together this store is good for customers who like to shop on-line and get games at low prices.
After searching online for the fitbit one from Australian online stores, found that ozgameshop offered the cheapest price with free shipping. Getting it officially through fitbit was 119.95 with free shipping so it was a saving of $13.
Not being an existing customer the usual process of signing up was required, but wasn't too difficult. They accepted payment through paypal, and was immediately provided with an invoice.
Despatch email came through 2 days later with a notice stating that it will take between 4 - 12 working days. Finally received the package on the 16th of Jan which was exactly a week after getting the despatch notification. It was well packaged and had no damage. As it turns out, it was shipped from the UK so putting that into consideration, it was quick. Unfortunately having a name called Ozgameshop, I naturally thought it was a local business, but reading the company details clearly showed that it's a UK business.
I still saved a little bit of money so am satisfied with the purchase. Had a different expectation but they don't hide the fact that they're not based in Australia if you click through a bit more on their web page.
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The second item arrived on 9th May, no sign of the first item. When I wrote to complain, they asked me to check the delivery address & advised I had to wait 25 working days before they would investigate!
It is now 2nd June, still no sign of the item, and I have just been asked to confirm for the FOURTH time that the delivery address is correct - incredibly frustrating. They repeatedly just trot out a standard response (check the delivery address) without reading the email trail, and have done nothing to resolve the issue! They have had my money since 25th April, I have nothing!