Needed a white dress urgently for the weekend. Where else can you find a large range of dresses (sorted by colour) and delivered in time? The Iconic! Highly recommended for last minute shopping without leaving your desk.
This was my first time shopping at the iconic. I found the process very professional and fast. The website guarantees fast shipping and through the checkout process you are given a specific delivery time to expect your purchase. There was also a tracking number and email to let me know my order was shipped. I was very happy to receive the dress I found online the next day at my front door.
I ordered the most beautiful Ladakh Spell Binder dress on Saturday and it arrived Tuesday, speedy as usual. Sizing is perfect and it looks just as nice IRL as it did on the site.
I love how The Iconic website has such detailed information regarding each piece and reasonable prices + discount codes from time to time. (Love the estorereview coupon code feature!)
This store is my go-to for a huge range of clothes for any occasion. They've got it. Would recommend!
I ordered on a pair of gorgeous wedges on Thursday morning and they arrived on Saturday which is slower than usual but that's because I chose the cheaper $4.95 Saturday shipping option, it arrived on Saturday in the specified time frame of 1pm-6pm in the usual The Iconic grey bag.
I love my purchase, I think they were a really good buy due to price and quality. I would recommend the Saturday Shipping Option for those shopping on Friday as the weekend delivery means you have your 'urgent' purchase for the night out or for use on Sunday.
Overall, I always have excellent experiences with The Iconic, it's good to see them introducing new things that'll benefit their customers. Well done The Iconic!
I returned a pair of boots in August, received confirmation of return and refund 12/09/2014 and of this date 10/11/2014 the refund is yet to be received by my credit card company. Absolute disgrace, Consumer Affairs have agreed after reading their corespondence to give them a shake up. Simply not good enough. approaching 3 months to refund a return. My advice is to stay away.
Poor Customer Service, Inventory control and No package
I ordered an item on the 19th of December with an expected delivery date on the following Monday the 22nd. No package arrived. I had to call numerous times over the next eight days to follow up. They had no tacking number, no communication with the warehouse. I asked for a refund, to which they indicated they would forward this onto the refunds team and call me back. I got no return calls and pro mised. I was promised to have a refund by the 29 and would receive a call. Guess what no refund.
I had to chase them up once again and they gave me the usual scripted run around. I said I would lodge a complaint with the Fair trade office and they promptly refunded the money. Shows how hard it is to get a refund, by using delaying tactics.
I get a follow up email stating they actually didnt have the item in stock. Glad to see they are willing to charge my credit card and are very reluctant to give a refund.
Please read up on your shopping rights. Follow the link below and contact the relevant authority in your state. https://www.moneysmart.gov.au/media/347756/kit-acl-factsheet-shopping-rights.pdf
This is my second purchase from the Iconic and I am impressed! Orders are processed quickly and postage is fast, especially considering that I ordered over the holiday period. Everything is really well packed and they often include vouchers for other retailers which is nice. So far i have only bought dresses but they are great quality! The sale prices are a bonus :) Would definitely shop here again and would recommend The Iconic to anyone.
"This site sent me a measuring tape for free from the UK and a discount code to boot! I love their concept, you use the tape measure to fin..." Read More
"Oh Mimco, how I adore thee. I purchased a pouch and some hair ties recently and they gave me free shipping (normally $9.95) due to some de..." Read More
"This website sold the cheapest nutrabolics products I could find on the internet and in stores. Took two weeks to arrive as it was coming ..." Read More
"I work in online customer service and I personally find Sportsgirl's to be quite sloppy at this point in time. I emailed almost three week..." Read More
