I bought a dress that I was 80% sure about, received it and after trying on it turned out not to be perfect. I returned it (free postage) and received a full refund without any fuss at all.
I really recommend this store for both customer service and quality of product.
I purchased a pair of Mavi jeans for a fraction of the price instore and a scoop long sleeve top.
The Iconic have a large variety of brands and are based in Australia. They have very fast shipping which is usually free if your purchase is over $50. My clothes came folded in a nice cardboard box. Shipping to Melbourne took two business days.
The quality is great, wouldn't expect anything less and service is great.
They also have 100 days free returns which is a bonus if you buy something you don't like or if it doesn't fit.
I made an order on 9/10/13 at 11pm and received an email at 11am the next day to say my order has been packed and ready to be shipped. I then received my package today the 11/10/13 in the morning. I am really surprised how fast it arrived.
My order consisted of a pair of ankle boot, pointy stilettos, black flats and a tshirt.
The best thing was that free shipping was included!!
I really thought that The Iconic would be an easy and pleasant experience as they seem to have a good return policy, overnight delivery in inner Sydney etc etc. It was the total opposite. I ordered a flower girl dress, inner Sydney, was despatched same day but never arrived. The company refused to send me another dress unless I paid for a second one and tagged me along for two weeks telling me they would advise me of it's arrival when they had sorted it out with Australia Post. Eventually they stopped replying to my emails, I sat and waited and no-one called. I was patient to begin with but in the end I had enough. I called them for the third time and finally got someone that was eager to sort it out, I was told if the dress had not been found with in a couple of days, then it wasn't going to be found at all. So basically give up. I asked once again for them to please send me another one, but by then they were out of stock. They vaguely mentioned a voucher as compensation, but never sent one and when I followed it up, that email was also ignored. So two weeks after my order I was left with no flower girl dress and a bad, bad taste in my mouth. Do not recommend.
I purchased some heels from the Iconic with express delivery. Having read their Ts & Cs on delivery to Perth and refunds (as well as having purchased items online before), I didn't think I would have such a dismissive response to my query when these heels turned out to be incredibly uncomfortable. Once evening is all it took for these heels to become unwearable and basically the most uncomfortable shoes I have ever worn. As I wore them out for the evening to the Theatre (no major signs of wear visible) I was not eligible for the straight forward returns policy. I was advised on line to call up and explain my query further. The Customer Service agent wasn't helpful and only repeated the information that was already available online. She conferred to her manager and repeated the before information.
Any other shop would've listened to the query and provided a solution, the Iconic unfortunately is not yet a company that is able to manage real customer queries. I will not be ordering from them again and have reported them to trading standards.
I recently ordered a couple of dresses and tops from the iconic and found it to have great quality and style, not to mention super fast shipping (within 3 business days) the dresses I bough were on sale so they were quite good value. The thing I love about the iconic is that it brings so many brands together and often has a huge range of sale items!!
The Iconic is an amazing store that has a huge range of clothing, usually selling at a cheaper price than actual stores. The website is extremely easy to use and the shipping for Australia is free!! My parcel come around 2-3 days later and the quality of the product was amazing. Products from the store is at an reasonable price and is cheaper than what is sold at an retail store as said before. I've bought both clothes and shoes there, and they fit perfectly.
Its a great store, its very reliable and i definitely recommend buying from here.
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I bought a dress that I was 80% sure about, received it and after trying on it turned out not to be perfect. I returned it (free postage) and received a full refund without any fuss at all.
I really recommend this store for both customer service and quality of product.