despicable and deplorable service, worst experience ever
firstly, the positives : from a previously successful order, i decided to buy 3 more items from the hut. 2 tshirts and a jacket. got sent the usual confirmation, thanks for your order and despatch emails i received one of my items
now the negative : for the second shirt i was sent an incorrect item. i queried why and was told, the other shirt was out of stock and so i was sent a "substitute". not even close to what i ordered. as i wasnt happy, i was told i was required to ship the item back (at my cost) and if it was received, i would be issued a refund
im not happy that payment was taken only to be told that my item was not in stock. secondly, they should not have sent me a "substitute" item without my consent (sounds like bait and switch to me!) and now its up to me to send the item back to them at my expense.
ive contacted them with my complaint, and was sent a generic, your item has been dispatched reply. obviously not happy, ive sent emails to 2 separate departments in an attempt to get a resolution (complete refund for the shirt and a reply paid satchel at their expense).
there has been no further correspondence. it has been four days, and still no reply, despite their claim that they try "their best to respond to all enquiries within 1 day"
to top it off, i also have not yet received my jacket.
it seems that they are happy to take my money and nothing else. no service at all.
definitely not buying from them again after this experience.
now i have to chase down a refund. would definitely not recommend buying from The Hut
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from a previously successful order, i decided to buy 3 more items from the hut. 2 tshirts and a jacket. got sent the usual confirmation, thanks for your order and despatch emails
i received one of my items
now the negative :
for the second shirt i was sent an incorrect item. i queried why and was told, the other shirt was out of stock and so i was sent a "substitute". not even close to what i ordered. as i wasnt happy, i was told i was required to ship the item back (at my cost) and if it was received, i would be issued a refund
im not happy that payment was taken only to be told that my item was not in stock. secondly, they should not have sent me a "substitute" item without my consent (sounds like bait and switch to me!) and now its up to me to send the item back to them at my expense.
ive contacted them with my complaint, and was sent a generic, your item has been dispatched reply. obviously not happy, ive sent emails to 2 separate departments in an attempt to get a resolution (complete refund for the shirt and a reply paid satchel at their expense).
there has been no further correspondence. it has been four days, and still no reply, despite their claim that they try "their best to respond to all enquiries within 1 day"
to top it off, i also have not yet received my jacket.
it seems that they are happy to take my money and nothing else. no service at all.
definitely not buying from them again after this experience.
now i have to chase down a refund. would definitely not recommend buying from The Hut