This year I seem to have had a bad run with online shopping where the bad outweighs the good - usually it's the opposite.
My Nasty Gal order was part of this trend. I waited eagerly for this package and was so frustrated by the contents. The Persuasion Lace crop top turned out to be by cheapy label Glamorous- a detail they had omitted from the description. The Metallic Crop top was stiff and weirdly cut so it would not sit flat against my skin.
On the other hand, the customer service rep was so amazing. She emailed me a UPS label and I was able to return these items at no charge.
All in all, I am in two minds about Nasty Gal: I have heard their stock often doesn't live up to the glamorous images on their site, as it didn't for me in this situation... But they were so nice about the return!
Nasty Gal offers various fun unique and very affordable fashion items. I ordered two very cute and well-fitted dresses from there. However, the quality of the dresses are disappointing (but they were on sale and ended to be less than $40 each.) Another thing makes me hesitant to order from Nasty Gal again is the $15 shipping cost and the over 2 weeks' long wait to receive an order. But they have started offering free shipping to Australia while spending over AUS $175, which is not that attractive IMHO. I will still keep an eye on their sale section for good bargains that are worth the shipping cost and long wait.
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My Nasty Gal order was part of this trend. I waited eagerly for this package and was so frustrated by the contents. The Persuasion Lace crop top turned out to be by cheapy label Glamorous- a detail they had omitted from the description. The Metallic Crop top was stiff and weirdly cut so it would not sit flat against my skin.
On the other hand, the customer service rep was so amazing. She emailed me a UPS label and I was able to return these items at no charge.
All in all, I am in two minds about Nasty Gal: I have heard their stock often doesn't live up to the glamorous images on their site, as it didn't for me in this situation... But they were so nice about the return!