No customer service, would not order online with then
I ordered a present for my daughter on the 30/6/2014, for her 21st birthday tomorrow. 10 days later still no bag, my credit card was charged on the 30/6. Followed up with Oroton earlier in the week and got told to track with courier. Called courier who could not locate, called Oroton who told me they did not have a direct line to the courier so would have to email them. I told them I would cancel order, to which they said the had 10 working days to deliver, which is today! Oroton customer service then told me the tracking number was not the one they emailed me, regardless of me reading it directly from their email. Needless to say I have no present for my daughter grandparents to give my daughter for her 21st, and Oroton could not careless. They are rude, and ignore the fact I have paid them for the goods and the courier, and they have a duty of care to resolve this. I will now put a dispute on with my credit card company for there charge due to goods not received. No wonder people shop off shore.
This review is for the highpoint store in Marybirnong!!! I haven't had the bag not even for a six month period! Bag fell apart, they did absolutely nothing about it and did not care one single bit!!!! Don't bother buying !! You will get disappointed!!!
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