misslisak would not shop at Lucy in the Sky again.
What happened?
I used to order from Lucy in the Sky regularly, and loved that the shipments came so quickly!
I ordered a dress on the 5th of August, it didn't get process and shipped until yesterday (11th of August) and isn't estimated to reach me until the 19th. This is exceptionally slow service, especially given the 1-2 day turn around that I used to expect from Lucy in the Sky.
I won't be ordering from them again any time soon.
If you previously receives your item within 1-2 days, i'm assuming you live in Australia? The reason why you would have received it so quick is that they were located in NSW Australia a few months ago until one day the owners decided to pack up and relocate to the US without giving their employees any warning, and left them to figure that out themselves. Their employees are still owed thousands of dollars in wages and leave entitlements but of course they will not respond to anyones calls or emails. You would have most likely seen a message on their site recently which states that they "apologise in advance for any delay in delivery's as they are extremely busy with orders at the moment and they are working around the clock to keep up with the shit loads of orders they are receiving" (or something like that). No, you would be receiving less orders due to the increase in cost of delivery and you're just struggling because you don't have anyone working for you! So please stop using their services! :)
rach.shopper would not shop at Lucy in the Sky again.
Terrible!
I placed a few orders in August and received all of my items in good time. I asked for a refund on a few of the items and I was told I could have it due to the number of items I ordered. I still have no refund and have sent numerous emails with no response. I called them this morning and spoke to a lady named Clare who was really helpful. She had to keep putting me on hold to discuss my refund with the manager. In this time I heard him in the background bad mouthing me and in general being a massive pr**k! Still no refund and I loved their clothes but I will never order from them again! Terrible service and disgusting attitude from the manager! I worked for a company like them before that didn't pay wages etc and just fled! I'm so sorry that has happened to the staff here in Australia! Karma is a b***h though and I hope they get what's coming to them!
Chantelle would not shop at Lucy in the Sky again.
Worst shopping site
I ordered a dress on the 4th of September, it is now the 20th of September and my item hasn't even been SHIPPED. I've spent thousands on items from Lucy in the sky so disappointed to see it turn into the worst site to buy from ever. Customer service is beyond a joke.
I use to shop with Lucy in the Sky regularly and was very happy with the service. My items would come within a couple of days.
However, I have been very disappointed with my last order.
I ordered two items on 16th August.
On 21st September I received a parcel. It only contained one of the items I had ordered.
I had to contact them many times to figure out what had happened. It turned out item was faulty and would not be sent.
After many emails back and forth they said they would refund me. Months later and I still had no refund. I chased it up yet again and eventually received store credit on 23rd December. Pretty poor service for what was once my favourite online store.
I have been a customer with Lucy in the Sky for 2 years now. I used to have zero complaints with them until now.
I placed an order for 2 items on Feb 28, and another for 1 item on March 1. I only received 1 of the items within about 7 days, but I thought it was strange that it shipped as "partial shipment". I've never experienced any kind of e-commerce site that ships items as "partial shipment".
Weeks went by and still did not receive my other 2 items. I work in e-commerce, so I understand if a product is out of stock - it happens. However, I was NEVER informed that it was out of stock. I only knew that from work experience and also by checking their website I could clearly see the item was not even available in my size.
The email I received from "Clare" said how "we acknowledge that it has gone past the amount of time needed to dispatch the items" and I was promised $10 store credit for waiting. That was a complete and total LIE. I NEVER received the $10 store credit to this day.
I consistently checked the website to see if any of the items would be restocked. I realized finally that one of the shirts were available in my size again. Yet, STILL they did not even prepare the item for shipping. I had to send an extremely irate email letting them know that I can clearly see my size is available online now.
It is absolutely ridiculous that a customer has to remind you to send a package for them!
If I had never consistently checked up on my order Im sure I would have never received it because it would have gone out of stock - again.
What's even worse is that the other shirt I wanted was never restocked in my size and it is no longer even available on the website. I ordered the "open shoulder collared shirt dress in mocha", which is now displayed as "product not found".
At that point I completely lost it. How can you promise to send an item that you never even expected to restock in the first place?? On top of that, no one even bothered to inform me that this shirt is no longer available, which I find very sketchy.
I am supposedly being processed for a refund at this moment, but by reading other reviews - who knows how long that could take.
My advice - BUYER BEWARE!!
I like the prices and the clothes on their site. Even the quality isn't too bad (for what you're paying). However, NOT WORTH THE HASSLE.
It's a shame a company with so much potential has gone to absolute shit.
Will not be returning to shop here - ever.
Store Representative
Hi 'mba1222',
Firstly, thank you for the feedback - we are trying something new and we acknowledge growing pains with our operation. That doesn't excuse poor customer service or anything clearly.
We're happy to hear that you like our prices and the variety on our website. Our aim is to provide good quality styles, without the regular retail mark-up (physical or online), with free shipping included. We're almost there in making it work without any issues whatsoever, which we are thrilled about, but again, that doesn't excuse these issues from this specific time period.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed with your username details ('mba1222').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible - we will also look to compensate you for all the problems. Again, we sincerely apologize for any inconvenience. We do care about what we do, so the feedback is greatly appreciated.
Had the worst experience ever!!! Ordered two dresses and did not get my order for over a month I had to e-mail and remind them about it... they sent me only half my order. It is three months later and I still haven't seen a refund or the dress that I ordered!
Worst customer service, worst everything! I will never ever ever every oder from this place again! Still waiting for my money!
Ridiculous how you have to remind them about your order or about your refund.
Store Representative
Hi Acher,
Firstly, thank you for the feedback - we are a growing company and though 99%+ of orders are placed and dispatched without issue, there have been evidently some growing pains with what we are doing. We totally acknowledge this - these issues have been now worked through, and we sincerely apologize for any inconvenience.
Also, we do process all payments - credit card otherwise - through PayPal. What this means is that you have the right as the buyer to receive your money back at anytime, this can be done via your initial PayPal receipt in your email. I just mention this because we choose to process payments like this, just so the buyer has piece of mind.
Unfortunately, we cannot locate your order through the information provided so we cannot help further - we cannot see any orders placed with your username details ('acher').
For us to resolve this problem, can you please contact us at 213-278-0968, (M-F, 10-5 PST) or at pay@lucyinthesky.email, and we'll get this issue resolved as soon as possible. Again, we sincerely apologize for any inconvenience. We do care about what we do, so the feedback is greatly appreciated.
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I ordered a dress on the 5th of August, it didn't get process and shipped until yesterday (11th of August) and isn't estimated to reach me until the 19th. This is exceptionally slow service, especially given the 1-2 day turn around that I used to expect from Lucy in the Sky.
I won't be ordering from them again any time soon.
So please stop using their services! :)