Lucy in th sky is a American company - originally situated in Australia. Because of this the delivery for express took 2 weeks when it says 5-8 days. When my dress did arrive it fitted perfectly and shipping was so cheap! I love it and will be shopping here in future. However no returns I do not believe - overall it's a good online shop
You must be joking. OR someone who works for them.
I use to shop with Lucy in the Sky regularly and was very happy with the service. My items would come within a couple of days.
However, I have been very disappointed with my last order.
I ordered two items on 16th August.
On 21st September I received a parcel. It only contained one of the items I had ordered.
I had to contact them many times to figure out what had happened. It turned out item was faulty and would not be sent.
After many emails back and forth they said they would refund me. Months later and I still had no refund. I chased it up yet again and eventually received store credit on 23rd December. Pretty poor service for what was once my favourite online store.
Chantelle would not shop at Lucy in the Sky again.
Worst shopping site
I ordered a dress on the 4th of September, it is now the 20th of September and my item hasn't even been SHIPPED. I've spent thousands on items from Lucy in the sky so disappointed to see it turn into the worst site to buy from ever. Customer service is beyond a joke.
rach.shopper would not shop at Lucy in the Sky again.
Terrible!
I placed a few orders in August and received all of my items in good time. I asked for a refund on a few of the items and I was told I could have it due to the number of items I ordered. I still have no refund and have sent numerous emails with no response. I called them this morning and spoke to a lady named Clare who was really helpful. She had to keep putting me on hold to discuss my refund with the manager. In this time I heard him in the background bad mouthing me and in general being a massive pr**k! Still no refund and I loved their clothes but I will never order from them again! Terrible service and disgusting attitude from the manager! I worked for a company like them before that didn't pay wages etc and just fled! I'm so sorry that has happened to the staff here in Australia! Karma is a b***h though and I hope they get what's coming to them!
misslisak would not shop at Lucy in the Sky again.
What happened?
I used to order from Lucy in the Sky regularly, and loved that the shipments came so quickly!
I ordered a dress on the 5th of August, it didn't get process and shipped until yesterday (11th of August) and isn't estimated to reach me until the 19th. This is exceptionally slow service, especially given the 1-2 day turn around that I used to expect from Lucy in the Sky.
I won't be ordering from them again any time soon.
If you previously receives your item within 1-2 days, i'm assuming you live in Australia? The reason why you would have received it so quick is that they were located in NSW Australia a few months ago until one day the owners decided to pack up and relocate to the US without giving their employees any warning, and left them to figure that out themselves. Their employees are still owed thousands of dollars in wages and leave entitlements but of course they will not respond to anyones calls or emails. You would have most likely seen a message on their site recently which states that they "apologise in advance for any delay in delivery's as they are extremely busy with orders at the moment and they are working around the clock to keep up with the shit loads of orders they are receiving" (or something like that). No, you would be receiving less orders due to the increase in cost of delivery and you're just struggling because you don't have anyone working for you! So please stop using their services! :)
I never really write reviews but thought Id give this a quick go.
I was very sceptical, always am, of buying online, especially after reading some of these reviews.
I got my dress today and am super happy. The dress fits perfectly and the colours are beautiful. I just need to iron it a little ;)
It took 9 days to arrive, which to me is alright for USA to Australia. The dress I bought was a bargain $20 on sale which made the whole thing even better.
I definitely understand things can go wrong with buying stuff online but for me it worked out quite well so I will definitely be buying from the site again.
Absolutely terrible customer service. Two days after receiving my order i requested a refund for some of my items. Was told a return satchel would be in the mail. A week later I contacted Lucy in the Sky to let them know I had yet to receive it and was told to just wait and to not worry, that my refund would still be accepted. That was the last I heard from them. I have messaged them repeatedly over the past 2 months with no response and no resolution! I even offered to send the items back at my own expense. I now have $160 worth of clothing sitting around in the same bag it was sent in, awaiting the kind of miracle that it obviously takes for these people to deal with customer requests. A few years back I was an extremely loyal Lucy in the Sky purchaser and never had a problem. They must have changed management because what was an excellent online store has now plummeted to nothing more than a scam. Don't expect quality and don't expect them to uphold their own policies if it means they need to give your money back.
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