I had ordered once from here before and had a great experience. Nice dress and quick delivery. So I decided to order again and this experience was vastly different. I ordered three items and only received two. I inquired about my missing item and it took forever for them to respond. They asked me if I wanted credit or refund and I chose refund. I still have no received it. I've sent numerous inquiries about it and my last response was that they'd already informed management and there was nothing else they could do and I would receive an email from PayPal confirming my refund as they are the ones who process it. I have yet to receive it of course. 8 months. 8 freakin months and this still isn't resolved. Horrible service. It's a pity because the clothes I did receive were lovely.
Great prices but worst customer service EVER! All I wanted to do was exchange two dresses. If they didn't have my size then I was happy to get a store credit. In order to get this store credit, I'll need to return the dresses within 14 days. How am I suppose to do this if they don't even reply to an email? Instead they spend all day posting pictures on their Facebook page which is apparently more important! I love shopping online and have never experienced bad customer service like this. I won't be shopping on this website again. I'll also be advising my friends not to either. Really disappointing.
I've bought a dress on the 23rd NOVEMBER 2015 and did not receive my parcel after 10 business days. Emailed them and they claimed that I have been contacted (did not happen) as the item I want is no longer in stock (even though it clearly states that they do have it as you can still click on it to purchase it). Fine, chose another dress, same thing, "not available".
Screw that then, I don't want any more dresses, I just want my money back. They said ok and will process my refund in 10-15 working days. That was back on the 10th of Dec. It has been close to SIXTY BUSINESS DAYS and I'm still chasing for my refund. The only highlight it that they are still replying to my messages and claims that "they will follow this up". Let's see if I actually get my money back.
This was my second purchase from this store and it was one of the worst experiences ever. I ordered a playsuit for my friend and did not receive, and still have not received it. It may not be their fault for why I have not gotten it yet because the postage service that they use is very bad. They say they put it outside your house, but I called and they said there was no proof of delivery, but insisted me that it was delivered already. However I understand that it may not be in their hands, but the customer service that I received from them was horrible. I had to message them at least 2 times before I got a response, and I did not spam them at all! I waited at least 3 or 4 working days for a response and never got one before messaging them again. Also for the first few times I did not even get a proper response, all they said was to call the place which I did and complained again. In the end and after more than a month, and many raging messages I finally received store credit as a refund. But this was AFTER I had to suggest it to them. So I was forced to purchase from them again.
I purchased a dress and once again the size and the measurement were completely wrong. They said they would send a express post bag that the company provid and 5 weeks later and I'm still waiting for it. I have sent 3 msg to customer service to let them no I'm still waiting (I have screen shot proof) and no one has contacted me back. So now I'm minus $54.95 and stuck with a oversized dress. This company is a perfect example of why people are so sceptical about buying online.
I'm not one to write reviews but in this situation it's the only way to be heard.
I ordered a necklace and a dress on the 15th of November from Lucy in the sky. Firstly I had no email telling me about my purchase or even thanking me I only had a PayPal email to know that I actual ordered something. Now the items took a while so I decided to check Lucy in the sky's website. I found my order and realised it had an estimated time that my necklace should arrive between the 25th-30th of November. My dress was estimated on the 27th of November to the 2nd of December.
Two different timings I know. Well I was patient as I did see that Australian orders could be delayed.
On the 2nd of December my dress got dwlivered but I still had no sign of the necklace. So I began to find a way to contact them to get some reassurance to what has happened to my item.
I waited 3 days for a reply which is only meant to take one day according to them. Then sent another still no reply.
Good thing is ive finally recieved my necklace nearly a month later. But that's not good enough. Terrible service. I will not be shopping here again and wouldn't recommend anyone too.
jtnguyen93 would not shop at Lucy in the Sky again.
Mediocre Clothing, HORRIBLE Customer Service - DO NOT SHOP HERE
I was so excited to come across this online store as I thought I had found a hidden gem. All of the clothes looked incredibly cute, high quality, and had very affordable price tags. I ordered 4 items on October 6th, 2015. Shortly after, I received an email saying that 2 of the 4 items I ordered (a bodysuit and a blazer) were out of stock and would be restocked on October 12th, and that they had sent out the other 2 items anyways. I emailed a rep from the company and asked that she cancel the order for the blazer and send me a refund but still ship out the bodysuit. She said that was fine and they would process my refund and let me know when the bodysuit shipped.
Meanwhile, I received the other 2 items I ordered that they did have in stock and was pretty disappointed with the quality. The items didn't really look like the photos on the site and the material quality was subpar--very thin and cheap-looking. The delivery time was fine, from what I remember.
I had to email their customer service multiple times to inquire about the bodysuit and my refund since each time a rep would say that they would update me but I never received any word. By November 5th, 2015 (a whole month after my initial order) I received a response saying that by then the bodysuit was no longer available (i'm assuming it sold out) and that they could not ship it to me. I replied asking if I could possibly receive an online store credit code instead of a refund since those seemed to take too long. The rep was very polite and said that she could do that for me and thanked me for being patient.
By December 9th, 2015 (2 months after my initial order) I still had not received any refund, store credit, or notification of their status. I sent yet another message to inquire about it and ended up just asking for a full refund (NO WAY would i be ordering from this site again). The rep said that was fine and it would take 10-12 days to process.
On January 22, 2016 (more than 3 months after my initial order) I sent YET ANOTHER message saying I still hadn't received my refund. The rep again said they would ask their management and get back to me.
February 7th, 2014 (4 months after my initial order) STILL NOTHING. On the 10th, I received a response saying my refund would process on the 13th and I would receive a message.
I never did receive any message or notification of any refund but I did end up getting my refund. FOUR MONTHS LATER. And get this, the rep told me my refund was going to be $47.25 but I was only refunded $44.
I know that $44 was no where near worth my time and energy chasing after but as the months passed, it became more about the principle than about the money. There is absolutely NO excuse for a company's customer service team to provide this pathetic of a level of service. Granted, each rep I spoke to was very nice and polite, so it may have been the higher-ups to blame. But still. It is downright ridiculous. I felt as though they just kept putting it off hoping that I would simply forget about my refund. But if I paid for items I didn't receive, and you don't give me my money back, doesn't that equate to robbery? And why on earth would a company want to steal from its customers? Beats me. Save your time, money, and sanity and stay far far away from this terrible company and website.
I know exactly what you mean about principal. I have been chasing for my refund for almost 3 months now. It's getting frustrating!
Look at all the people that have been ripped off by this site, we are only a small amount of people that are voicing the complaints .They probably have all the customers money in an account gaining all the interest they possibly can the scamming arseholes.
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