This is the most in unorganized online shop I have ever shopped at!!! No only did the clothing never arrive!! I'm now chasing the money 2 months later! Promised a refund on 4march Within 72 hours and TO DATE IM STILL WAITING!! With all they excuses under the sun, we are moving to LA we are looking into it blah blah blah.Pay my money you SCAMMERS
Chantelle would not shop at Lucy in the Sky again.
Worst shopping site
I ordered a dress on the 4th of September, it is now the 20th of September and my item hasn't even been SHIPPED. I've spent thousands on items from Lucy in the sky so disappointed to see it turn into the worst site to buy from ever. Customer service is beyond a joke.
I'm not one to write reviews but in this situation it's the only way to be heard.
I ordered a necklace and a dress on the 15th of November from Lucy in the sky. Firstly I had no email telling me about my purchase or even thanking me I only had a PayPal email to know that I actual ordered something. Now the items took a while so I decided to check Lucy in the sky's website. I found my order and realised it had an estimated time that my necklace should arrive between the 25th-30th of November. My dress was estimated on the 27th of November to the 2nd of December.
Two different timings I know. Well I was patient as I did see that Australian orders could be delayed.
On the 2nd of December my dress got dwlivered but I still had no sign of the necklace. So I began to find a way to contact them to get some reassurance to what has happened to my item.
I waited 3 days for a reply which is only meant to take one day according to them. Then sent another still no reply.
Good thing is ive finally recieved my necklace nearly a month later. But that's not good enough. Terrible service. I will not be shopping here again and wouldn't recommend anyone too.
Great prices but worst customer service EVER! All I wanted to do was exchange two dresses. If they didn't have my size then I was happy to get a store credit. In order to get this store credit, I'll need to return the dresses within 14 days. How am I suppose to do this if they don't even reply to an email? Instead they spend all day posting pictures on their Facebook page which is apparently more important! I love shopping online and have never experienced bad customer service like this. I won't be shopping on this website again. I'll also be advising my friends not to either. Really disappointing.
I purchased a dress and once again the size and the measurement were completely wrong. They said they would send a express post bag that the company provid and 5 weeks later and I'm still waiting for it. I have sent 3 msg to customer service to let them no I'm still waiting (I have screen shot proof) and no one has contacted me back. So now I'm minus $54.95 and stuck with a oversized dress. This company is a perfect example of why people are so sceptical about buying online.
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No only did the clothing never arrive!! I'm now chasing the money 2 months later!
Promised a refund on 4march Within 72 hours and TO DATE IM STILL WAITING!! With all they excuses under the sun, we are moving to LA we are looking into it blah blah blah.Pay my money you SCAMMERS