This was my second purchase from this store and it was one of the worst experiences ever. I ordered a playsuit for my friend and did not receive, and still have not received it. It may not be their fault for why I have not gotten it yet because the postage service that they use is very bad. They say they put it outside your house, but I called and they said there was no proof of delivery, but insisted me that it was delivered already. However I understand that it may not be in their hands, but the customer service that I received from them was horrible. I had to message them at least 2 times before I got a response, and I did not spam them at all! I waited at least 3 or 4 working days for a response and never got one before messaging them again. Also for the first few times I did not even get a proper response, all they said was to call the place which I did and complained again. In the end and after more than a month, and many raging messages I finally received store credit as a refund. But this was AFTER I had to suggest it to them. So I was forced to purchase from them again.
WOW! Lucy in the Sky DOES NOT refund your money if you make a return!!! You have to reach out to them a couple of times to get your money back… What a HASSLE! They even shipped back one of my orders because they said it had past 28 days of return policy when I'm shipping from the U.S…. so of course it takes awhile going back to Australia… But not even offering me a store credit!!!
Not only I lost $80 + $20 shipping but now I'm stuck with two dresses that DON'T fit! Their sizing is all off and the quality of clothing is REALLY BAD!
I will NEVER SHOP HERE AGAIN!!!!
WORST CUSTOMER SERVICE!!!!
Store Representative
Dear Alba, we had to take into consideration that 4 out 5 of your previous orders were returned within the time-frame required. All orders were fully or partially refunded. We believe you are familiar with our refund policy and the time-frame required for the items to be eligible for a refund. As you are aware, we expect items shipped to USA to be returned within 4 weeks from the delivery date. Unfortunately, this time your items were not refunded and returned back to you AT NO EXTRA COST as they arrived back to us 8 weeks after the delivery date.
You tell me what person would NOT be upset losing $100!?!? ANY company out there at least would offer a store credit instead of... "Sorry unfortunately there's nothing we can do!" I have NEVER experienced that! The items were in perfect condition as they don't even fit me... This is ridiculous guys!!!
Dear Alba, Lucy in the Sky has similar refund policy to majority of US-based stores. Urban Outfitters, Nasty Gal, Forever 21 all are having 30-day return policy. Your items were returned almost 2 months from delivery date. Usually, by that time the items you purchased and wish to return for a refund are discounted and/or taken off the website. This is the reason for not accepting items for a refund after 1 month period from delivery date. Hope it helps.
You are going to compare your company to Nasty Gal??? I shop there ALL the time and never had a problem with them! Forever 21 is at every corner of street so it's easy and convenient... Post Offices are not close by and they close after work hours... I have to arrange work schedule in order to go to post office and I'm already paying $20-25 to ship back... Anyway! I've learned my lesson to not deal with non-reputable companies like Lucy in the Sky!!!
So Anonim, you sent the stuff back 2 months after you got em and you're upset that they wont give you store credit?? You know I've been reading through these reviews and it appears that everyone here are quite the unreasonable bunch. I personally wont be buying anything from Lucy blah blah blah, because their quality is just horrendous, but damn, you all have taken the award for worst customers ever!
Dear ScepticShopper, as a customer, don't we have right to voice our opinion in relation to the quality of a product? We're paying money for the products and should have a say in it's quality, unless you weren't planning to actually wear what you buy. For me, I wished I had come across these reviews about quality before I made my order. Buying from an online store is different from buying from a physical store. I don't get to see or feel the product I am buying before I place the order. I have submitted a review as a way for the company to improve its products and business model because I want businesses to be successful and a business cannot thrive if it doesnt listen to its customers. personally I cannot justify the price for the poor quality material they use and people should be able to make an informed decision before buying, especially if you cannot refund. If I had seen the products in store, I definitely would not have purchased it. I'm in love with the styles but for me: quality > style and if quality is poor, price should reflect this. I hope the quality will be improved in the near future.
I purchased shoes which were apparently a size 6 however actually measured to a size 8, pants which were size 8 but measured to a size 12 and previous to this a size XS on the website arrived as a S/M.
However in order to return these wrongful items I am unable to get my money back and will receive a store credit.... AHHHHHH!!! Hello, I simply Do Not Want a store credit-I want my money back and I sure as hell Will not wear any out of pocket expenses as suggested I will by the incapable service team at Lucy in the Sky!
Get it together and clearly state that your sizing is a JOKE!!!
So much for the 'consumer/customer always being right???" Maybe some sort of mission statement needs to be taken into consideration here.
NEVER again will I part with another dollar to Lucy in the Sky, Nor will I have a single good thing to say... And Im a regular go to online shopper, I AM WITHOUT SPEECH!!!
Store Representative
Hi Jacqui, we appreciate your feedback. We have offered you to pay return postage fees to return both items back to us and to refund both items if they found to be mislabeled or not consistent with the sizing chart. Please get back to our customer service girls if you wish to use this option.
Actually.... You had offered to pay the return postage and were to put a postage paid bag in the post (which I'm sure has not yet been done) So it seems to me its not just the quality and consistency of your products, but service also.
Jacqui, I have bought products from Lucy in the Sky and had very few issues. Your rating and comments about my favourite shop is the only thing that is shocking. Play fair!
misslisak would not shop at Lucy in the Sky again.
What happened?
I used to order from Lucy in the Sky regularly, and loved that the shipments came so quickly!
I ordered a dress on the 5th of August, it didn't get process and shipped until yesterday (11th of August) and isn't estimated to reach me until the 19th. This is exceptionally slow service, especially given the 1-2 day turn around that I used to expect from Lucy in the Sky.
I won't be ordering from them again any time soon.
If you previously receives your item within 1-2 days, i'm assuming you live in Australia? The reason why you would have received it so quick is that they were located in NSW Australia a few months ago until one day the owners decided to pack up and relocate to the US without giving their employees any warning, and left them to figure that out themselves. Their employees are still owed thousands of dollars in wages and leave entitlements but of course they will not respond to anyones calls or emails. You would have most likely seen a message on their site recently which states that they "apologise in advance for any delay in delivery's as they are extremely busy with orders at the moment and they are working around the clock to keep up with the shit loads of orders they are receiving" (or something like that). No, you would be receiving less orders due to the increase in cost of delivery and you're just struggling because you don't have anyone working for you! So please stop using their services! :)
Don't let their "Located in LA. Ships free" fool you! I'm not even sure if its placed in LA because I live in LA and havent received my merchandise in over 2 months.
And also if your items are "partially" shipped, forget about your other items. They are not shipped out because that mostly likely means they dont have it and you probably have to wait 3+ months. They claim they give store credits and will tell you you are given store credits but once you go on account there's not even an option to see yout store credit. Their customer service number never works. It looks like this "Clare" person is the only one who works there. I'm so sick and tired of communicating with this person that I want my money back but after reading reviews it looks like getting my money back is not easy either so I don't know what to do with the merchandise that I paid for that has not shipped out since March.
I WOULD NEVER SHOP HERE AGAIN
Seems like I've had the exact same experience as you aha.
Christinett would not shop at Lucy in the Sky again.
This place is a scam
Let me be honest. Their styles are so cute! I thought that I finally found the one favorite website I could go back to all the time. So despite some of the bad reviews on here, I went ahead and ordered anyways because I decided to trust them. That was a bad idea. First of all, when I placed my order for the dress on March 11th, they took about a day to process my payment which somewhat reassured me. And then I received an email about it saying that my order was shipped on the March 18th saying that I will get a tracking number on the following Monday. Well I don't know what Monday they are talking about because I NEVER GOT THE FLIPPIN EMAIL. So I told myself that it's okay they probably forgot, which is pretty unprofessional, mind you. So I proceeded to send them several emails over the course of the new few days inquiring for the tracking number. I never. got. a reply. I am so mad right now because I'm a student who works her butt off at her part time job, okay. I can't afford to just throw money away like this. How in the world does this company even stay in business? If this isn't a scam, I don't even know what it is. I was so excited for the dress but now I don't want to even see it. I just want my damn money back. If I could give negative stars I would, no question about it.
Absolutely terrible customer service. Two days after receiving my order i requested a refund for some of my items. Was told a return satchel would be in the mail. A week later I contacted Lucy in the Sky to let them know I had yet to receive it and was told to just wait and to not worry, that my refund would still be accepted. That was the last I heard from them. I have messaged them repeatedly over the past 2 months with no response and no resolution! I even offered to send the items back at my own expense. I now have $160 worth of clothing sitting around in the same bag it was sent in, awaiting the kind of miracle that it obviously takes for these people to deal with customer requests. A few years back I was an extremely loyal Lucy in the Sky purchaser and never had a problem. They must have changed management because what was an excellent online store has now plummeted to nothing more than a scam. Don't expect quality and don't expect them to uphold their own policies if it means they need to give your money back.
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However I understand that it may not be in their hands, but the customer service that I received from them was horrible. I had to message them at least 2 times before I got a response, and I did not spam them at all! I waited at least 3 or 4 working days for a response and never got one before messaging them again. Also for the first few times I did not even get a proper response, all they said was to call the place which I did and complained again. In the end and after more than a month, and many raging messages I finally received store credit as a refund. But this was AFTER I had to suggest it to them. So I was forced to purchase from them again.