I placed three orders in the course of a few weeks because the fashion and the prices at this shop are great. However, the shipping is awful and the customer service is unreliable! I've been waiting almost a month for my first order to be completely shipped out and I'm not an international customer; I live in Chicago! As for the other orders, I've been waiting two weeks and counting, and 10 days and counting for any tracking details on 4 other missing items. I wanted to give this company the benefit of the doubt, but now I've got three orders that are taking forever just to get tracking details. I would be less annoyed if the site said that shipping was an unknown element, but it says that orders normally ship out within 3 days of payment! As much as I love the clothing, it's not worth the headache of constantly having to bug customer reps to ship out items they have already received payment for. I'm bummed, irritated, and likely to cancel my pending orders with unshipped items. Good thing I used Paypal =(
jtnguyen93 would not shop at Lucy in the Sky again.
Mediocre Clothing, HORRIBLE Customer Service - DO NOT SHOP HERE
I was so excited to come across this online store as I thought I had found a hidden gem. All of the clothes looked incredibly cute, high quality, and had very affordable price tags. I ordered 4 items on October 6th, 2015. Shortly after, I received an email saying that 2 of the 4 items I ordered (a bodysuit and a blazer) were out of stock and would be restocked on October 12th, and that they had sent out the other 2 items anyways. I emailed a rep from the company and asked that she cancel the order for the blazer and send me a refund but still ship out the bodysuit. She said that was fine and they would process my refund and let me know when the bodysuit shipped.
Meanwhile, I received the other 2 items I ordered that they did have in stock and was pretty disappointed with the quality. The items didn't really look like the photos on the site and the material quality was subpar--very thin and cheap-looking. The delivery time was fine, from what I remember.
I had to email their customer service multiple times to inquire about the bodysuit and my refund since each time a rep would say that they would update me but I never received any word. By November 5th, 2015 (a whole month after my initial order) I received a response saying that by then the bodysuit was no longer available (i'm assuming it sold out) and that they could not ship it to me. I replied asking if I could possibly receive an online store credit code instead of a refund since those seemed to take too long. The rep was very polite and said that she could do that for me and thanked me for being patient.
By December 9th, 2015 (2 months after my initial order) I still had not received any refund, store credit, or notification of their status. I sent yet another message to inquire about it and ended up just asking for a full refund (NO WAY would i be ordering from this site again). The rep said that was fine and it would take 10-12 days to process.
On January 22, 2016 (more than 3 months after my initial order) I sent YET ANOTHER message saying I still hadn't received my refund. The rep again said they would ask their management and get back to me.
February 7th, 2014 (4 months after my initial order) STILL NOTHING. On the 10th, I received a response saying my refund would process on the 13th and I would receive a message.
I never did receive any message or notification of any refund but I did end up getting my refund. FOUR MONTHS LATER. And get this, the rep told me my refund was going to be $47.25 but I was only refunded $44.
I know that $44 was no where near worth my time and energy chasing after but as the months passed, it became more about the principle than about the money. There is absolutely NO excuse for a company's customer service team to provide this pathetic of a level of service. Granted, each rep I spoke to was very nice and polite, so it may have been the higher-ups to blame. But still. It is downright ridiculous. I felt as though they just kept putting it off hoping that I would simply forget about my refund. But if I paid for items I didn't receive, and you don't give me my money back, doesn't that equate to robbery? And why on earth would a company want to steal from its customers? Beats me. Save your time, money, and sanity and stay far far away from this terrible company and website.
I know exactly what you mean about principal. I have been chasing for my refund for almost 3 months now. It's getting frustrating!
Look at all the people that have been ripped off by this site, we are only a small amount of people that are voicing the complaints .They probably have all the customers money in an account gaining all the interest they possibly can the scamming arseholes.
I made a order with Lucy in the sky, checking shipping first thinking it will only take a week (it'll be 4 weeks tomorrow since I ordered) and I'm yet to receive anything, they did a partial shipment well over a week after my order, that I still haven't received then they sent one more separate item, meanwhile I'm emailing and complaining, wondering what's happening getting offered a store credit, then getting emailed saying one of my items is not in stock, well I paid for it when it was "in stock" why is it on your website and I'm finding out over two weeks later that it's not available!
I understand there can be errors, but over two weeks later is unacceptable, then I get told I'm getting a store credit for it, why would I want a store credit when it's your error I want the money I paid for that and I asked for the rest of my items to be refunded along with that dress, I got a email confirming it being done but still waiting for that to come through.
So at this stage four weeks after my order I have two packages God know where and the worst customer service I have ever had. Will never be shopping here again. Yes prices were fair but I would rather pay double then wait 4x longer then the shipping states on there website. Very very disappointed.
siongcoco would not shop at Lucy in the Sky again.
TERRIBLE CUSTOMER SERVICE
WORST CUSTOMER SERVICE EVER!!! DO NOT shop here!
I purchased a dress back in March, however, they ran out of inventory. They agreed to refund me my original payment since I never received the dress. They said the refund was processed and that it would take 10-15 business days. After I waited that time period, I emailed them back about my refund and they tried to figure out what was happening.
They imposed store credit towards my transaction instead of the agreed original payment refund. I messaged them back and got no reply. They also don't answer their phone they provided in their emails for customer service. I have tried calling the past week and NO ONE picked up the call.
Unless you want to deal with all this mess about returns, go ahead and shop here, but if you want to save yourself a headache and losing $30+ DON'T DO IT!!!!!!! If I could give them no stars, I would.
I ordered a dress and skirt from Lucyinthesky. It was free shipping and the parcel arrived promptly (2 business days). The product was of a lower quality than I expected but I still loved it. I used a promotional code as it was still boxing day sales. But I would still buy it even if it wasn't on sale ad the pricing is very reasonable especially compared to their competition (showpo, hello molly and beginning boutique) who over priced their item a lot.
honestcustomer would not shop at Lucy in the Sky again.
Sizing is shocking!
Today the 1st of Oct I revcieved my order from Lucy in the Sky. The sizing is shocking! I regularly buy clothes online and know my sizing so when I ordered a size 8 I knew what I was expecting. When I opened up my parcel it looked beautiful until I put the dress on. It said size 8 but felt like a size 14. The low back was so low it showed my undies (I am average height 5'3).
I recently bought a dress from here for a wedding (should of looked at reviews before I bought) I also didn't know they were based in Los Angeles silly me but I gave them a chance because I really loved the dress. I ordered it on 19th of January and thought oh I'll give it a couple of days because they do live overseas. I messaged the lady there and said my situation that I have a wedding on the 17th of February and that I was just wondering when my item would be dispatched. The lady told me my item would be dispatched the following Tuesday the 26th of January. I gave them a couple of days before I contacted again this was on the 29.01.16 wondering if my item had in fact got dispatched like she said it would. She replied it will be dispatched the following Friday. Now I am a little annoyed at the fact on whether to trust them and if it will in fact be here by the wedding date. So no I would not shop here again because of shipping but I do love there clothes and the people were easy to contact and DID actually reply.
It's sad for a business that could have such potential.
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