Bought a Lounge chair and Ottoman. It said in stock on the website. A week later I receive an email saying that stock in on back order and that they wouldn't receive the stock until 16/12/2015. I wrote an email asking for an update on the 15/12/2015. No phone number, no human interaction only email and web chat. Delayed responses always chasing and update, no tracking number supplied. Just automated emails and online responses. Don't buy from this store unless you're happy to be dicked around. I will never buy from these guys again.
KateButterfly would not shop at Milan Direct again.
Stay Away from Milan Direct
Do not use this crowd, ever.
I ordered an item as part of my son's Christmas gift on the 29th of September. Heaps of delivery time. Apparently not. After sending 8 emails and receiving 5 actual replies (not including the automated ones) asking for patience, and making 3 phone calls. I was told today, 9th of December, they don't know where my order is or when it will be delivered and that I could cancel my order. They didn't even care!
I do a lot of online shopping and I have never come across such rubbish service. Stay away and share this review.
I ordered 2 items in September, one of which should of been shipped within 24 hours, the other was not going to be until the end of October. It is now November and I am yet to receive the item that apparently shipped within 24 hours. I have asked multiple times for an update and get no response. If there is a delay then let the customer know, do not just ignore emails. TERRIBLE customer service. well it is actually non existent service. I have no idea about the quality of the goods I purchased as I have not received them. do not waste your money here.
I was in need of a couch, computer chair and a TV unit.
I was in luck to have found all the the items I needed on Milan Direct. I have bought items from Milan Direct over the past year and have never had any problems. Their quality items are amazing and affordable.
I place an order for the following through their website which is made user friendly with different varies catergories.
x1 Joseph 2 seater sofa - domus range $449 x1 executive office chair black $139 x1 Xela extendable entertainment unit - high gloss black $459
All with 1 year warranty included.
Total of $1047 with free shipping that would have cost me $200-300.
I received the items within 2 business days and assembled the office chair and tv unit. All items were well wrapped for postage and delivery guy was also very nice.
I was in search of new furniture for my computer room, I was searching of industrial theme.
Milan has never failed to provide quality furniture so I searched their easy friendly website and made the following order for:
x1 Executive office chair black $99 x1 Austin High back chocolate chair $119 x1 Xenos computer desk with draw $251.20 x2 Cafe brown chairs Xavier reproduction industrial $118 Total $690.21 plus shipping $103.01.
The items arrived a few days later in perfect condition, the table was steady, computer chairs are comfortable and pricing was decent and affordable for us especially when we have just moved to our new home.
I am usual on this site to browse for home furniture.
Milan offers great daily deals and products are always high quality as stated on their website.
I was looking for a TV unit so I came across a new product that I was searching for - something vintage and new with a nice colour.
I placed an order for the followings: x1 Lydia entertainment unit Rustic Grey $449 X1 Cloud Magnetic Key holder $9.90 (Sale item free shipping)
Total: $10.37.76 Shipping to my area $144.86
I received the items a few days after, the tv unit received/delivered was pre assemble which is great, it fit into my furniture and area perfect, no damage on item, the cloud key holder works great with double sided tape ready for use.
I am always a returning customer and happy with my purchases from milan direct.
With my previous issue resolved with Milan Direct, I was provided with a voucher to redeem on my next purchase.
I was in search for four cushions for my new vintage royale lounge.
I came across a sale email from Milan Direct where these cushions were on sale from $40each to $29 each.
I placed an order for four mello cushion - natural colour 50cm x 50cm brand KAS for the total of $119.60 with credit coupon $55 and delivery of $19.26.
I received the product within two days, which I am always happy with their delivery service. The cushions were as good as in the pictures on the website.
True to colour and design, quality was execellent and soft and bigger than I thought. I was happy. I will buy from Milan Direct again.
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