Dear Alba, we had to take into consideration that 4 out 5 of your previous orders were returned within the time-frame required. All orders were fully or partially refunded. We believe you are familiar with our refund policy and the time-frame required for the items to be eligible for a refund. As you are aware, we expect items shipped to USA to be returned within 4 weeks from the delivery date. Unfortunately, this time your items were not refunded and returned back to you AT NO EXTRA COST as they arrived back to us 8 weeks after the delivery date.
You tell me what person would NOT be upset losing $100!?!? ANY company out there at least would offer a store credit instead of... "Sorry unfortunately there's nothing we can do!" I have NEVER experienced that! The items were in perfect condition as they don't even fit me... This is ridiculous guys!!!
Dear Alba, Lucy in the Sky has similar refund policy to majority of US-based stores. Urban Outfitters, Nasty Gal, Forever 21 all are having 30-day return policy. Your items were returned almost 2 months from delivery date. Usually, by that time the items you purchased and wish to return for a refund are discounted and/or taken off the website. This is the reason for not accepting items for a refund after 1 month period from delivery date. Hope it helps.
You are going to compare your company to Nasty Gal??? I shop there ALL the time and never had a problem with them! Forever 21 is at every corner of street so it's easy and convenient... Post Offices are not close by and they close after work hours... I have to arrange work schedule in order to go to post office and I'm already paying $20-25 to ship back... Anyway! I've learned my lesson to not deal with non-reputable companies like Lucy in the Sky!!!
So Anonim, you sent the stuff back 2 months after you got em and you're upset that they wont give you store credit?? You know I've been reading through these reviews and it appears that everyone here are quite the unreasonable bunch. I personally wont be buying anything from Lucy blah blah blah, because their quality is just horrendous, but damn, you all have taken the award for worst customers ever!
Dear ScepticShopper, as a customer, don't we have right to voice our opinion in relation to the quality of a product? We're paying money for the products and should have a say in it's quality, unless you weren't planning to actually wear what you buy. For me, I wished I had come across these reviews about quality before I made my order. Buying from an online store is different from buying from a physical store. I don't get to see or feel the product I am buying before I place the order. I have submitted a review as a way for the company to improve its products and business model because I want businesses to be successful and a business cannot thrive if it doesnt listen to its customers. personally I cannot justify the price for the poor quality material they use and people should be able to make an informed decision before buying, especially if you cannot refund. If I had seen the products in store, I definitely would not have purchased it. I'm in love with the styles but for me: quality > style and if quality is poor, price should reflect this. I hope the quality will be improved in the near future.
Hi Jacqui, we appreciate your feedback. We have offered you to pay return postage fees to return both items back to us and to refund both items if they found to be mislabeled or not consistent with the sizing chart. Please get back to our customer service girls if you wish to use this option.
Actually.... You had offered to pay the return postage and were to put a postage paid bag in the post (which I'm sure has not yet been done) So it seems to me its not just the quality and consistency of your products, but service also.