xhelss would not shop at The Online Pen Company again.
Slightly disappointed
I ordered 2 engraved parker pens for my high school teachers. The pens were $24 each plus $9 each for engraving and $9 shipping. This was the cheapest price I could find after browsing around the internet. After waiting 7 days, the pens finally arrived, with no engraving to my dismay.
After sending them a complaint email, they told me to check the pen again carefully and if its not there they will refund the engraving cost and I can do it locally. This annoyed me because I don't think you can miss an engraving on a pen and they made it seem like it was my fault. I replied telling them that I wanted a full refund, because the reason I bought it online is so I don't have to get it done myself. 8 days later they told me I can send it back for a full refund. It took them another 2 days to tell me the address. My money was refunded 14 business days later.
Although the price is a bargain, they need to improve on their customer service. I love getting engraved pens as gifts, and if it wasn't for the bad experience this would probably be one of my favourite stores. I personally wouldn't shop here again.
"Ordered a suit in preparation for the increasing number of weddings that were being organised. Delivery was free due to my order being ov..." Read More
"I have purchased few items from this website and after waiting for two months one of my purchases got cancelled. the second item that i re..." Read More
"The surf dive and ski online store is great as they regularly have discounts and sales!! I purchased and a backpack and was surprised how ..." Read More
After sending them a complaint email, they told me to check the pen again carefully and if its not there they will refund the engraving cost and I can do it locally. This annoyed me because I don't think you can miss an engraving on a pen and they made it seem like it was my fault. I replied telling them that I wanted a full refund, because the reason I bought it online is so I don't have to get it done myself. 8 days later they told me I can send it back for a full refund. It took them another 2 days to tell me the address. My money was refunded 14 business days later.
Although the price is a bargain, they need to improve on their customer service. I love getting engraved pens as gifts, and if it wasn't for the bad experience this would probably be one of my favourite stores. I personally wouldn't shop here again.