This company does not abide by consumer law and lies to it's customers. The 'money back guarantee' is FALSE.
I wanted to buy a Parrot Beebop drone for my husband for his birthday. Valuebasket assured me that the item was in stock and that I would have it within 2-5 working days.
This was great as I was going overseas within the fortnight so didn't want it to arrive whilst I wasn't here. This was also the reason why I bought the item online, from this company rather than from Harvey NOrman, who could not guarantee delivery within 2-5 days.
The item DID NOT arrive within 2-5 working days. In fact, it took WEEKS.
It was then faulty.
Under the 'money back guarantee' I applied to receive a full refund.
After many weeks, I was finally told that I would get my refund MINUS 25% BECAUSE APPARENTLY THE PACKAGING WAS DAMAGED.
I have photos of the packaging before it left my house - IT WAS NOT DAMAGED IN ANY WAY...
Furthermore, under Australian consumer law, I DO NOT EVEN HAVE TO PROVIDE THE PACKAGING IN ORDER TO GET A FULL REFUND.
The company told me that they do not abide by Australian Consumer law, but rather by HK laws.
THIS IS ALSO WRONG - IF THEY ARE SELLING TO AUSTRALIAN CUSTOMERS, THEY MUST ABIDE BY OUR CONSUMER LAWS.
DO NOT SHOP ON THIS SITE
My experience was a disaster from beginning to end!
"I ordered some beauty products because DJ had a promotion where you get a $20 gift card for every $200 spent on beauty. I also have access..." Read More
"I ordered some personal stuff from Amcal.
I am a real bargain hunter online, and I price compared between four Australian online chemist/..." Read More
"Ordered a Citizen watch. Star Jewels offers free shipping to Australia and New Zealand with orders of $50 AUD and over, which is great as ..." Read More
I wanted to buy a Parrot Beebop drone for my husband for his birthday. Valuebasket assured me that the item was in stock and that I would have it within 2-5 working days.
This was great as I was going overseas within the fortnight so didn't want it to arrive whilst I wasn't here. This was also the reason why I bought the item online, from this company rather than from Harvey NOrman, who could not guarantee delivery within 2-5 days.
The item DID NOT arrive within 2-5 working days. In fact, it took WEEKS.
It was then faulty.
Under the 'money back guarantee' I applied to receive a full refund.
After many weeks, I was finally told that I would get my refund MINUS 25% BECAUSE APPARENTLY THE PACKAGING WAS DAMAGED.
I have photos of the packaging before it left my house - IT WAS NOT DAMAGED IN ANY WAY...
Furthermore, under Australian consumer law, I DO NOT EVEN HAVE TO PROVIDE THE PACKAGING IN ORDER TO GET A FULL REFUND.
The company told me that they do not abide by Australian Consumer law, but rather by HK laws.
THIS IS ALSO WRONG - IF THEY ARE SELLING TO AUSTRALIAN CUSTOMERS, THEY MUST ABIDE BY OUR CONSUMER LAWS.
DO NOT SHOP ON THIS SITE
My experience was a disaster from beginning to end!