I had a pretty bad experience with this shop. Ordered a pretty looking Isabel Marant knock off sandals which arrived very quickly (took them about a week to arrive). Unfortunately the quality was very poor: after only a few times of wear (about 3 weeks after I got them), the right sandal started to fall apart. The sole was almost completely detached from the sandal.
Customer service was unhelpful and refused to compensate me although I sent pictures of the broken sole.
Will not buy there again and I will not recommend it to anyone.
For 130 USD I would expect a better quality and a helpful customer service.
Two thumbs down.
I had the same issue almost with them shoes were too sizes to small terrible customer service the shoes r not accurate the sizes are way off , i mean not jus one size .. I bought a us 10 ended up with like a us 8. Return them paid like 50.00 bucks to do that, for a us 11 ant those fit like a us 9. So im stuck with shoes that my heels hang off the back of .. They suck
What could you possibly do its been months and i gave the shoes to my sister.. You shoulda been on this subject when i was emailing you then ,but you ignored me when something could have been done ..Thats not customer service this is posted so you can look good to potential buyers..i work in customer service and this is not.. Beware buyer, there from asia and if you dont like your item. You will not be able to return unless you wanna pay like 100.00 to ship then if you do they cant track overseas so you could possibly lose unless they start using return shipping labels then you may be in luck.. Shoes do run to damn small..they also should be letting people know that as well.. Tired of getting ripped off by these companies overseas beware!!!
We'd love to resolve your unsatisfactory shopping experience, if you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com and quote your username: Sexyashel
I apologise for the inconvenience this has caused you.
Please feel free to contact us if you need any assistance.
Sexyashel would not shop at Jessica Buurman again.
Shoes sizes are way off terrible ,,customer service ,,nightmare purchase!!
Bought a pair of shoes , us size 10 i failed to see the tiny writing that says order a size up, until after i paid ,,and they are located in china, got the shoes my feet hung off the back,, they do not give money back for incorrect size!! Is that ridiculous for mail order china merch, i think so,, anyway after i paid almost 50.00 to return them for a us 11 took like a month ,, they were too small, and im stuck with shoes i cant use because they are not honest bout sizes and they wont respond to emails ,, terrible customer service.. im a 10 in the us all the time their shoes run like 2 sizes too small .. They are liars and they try to make it seem like their buisness is a us buisness by their name,, they are just another china online store with poor quality you may as well just use ebay ,, buy at your own risk!!!! nightmare purchase!!
Hi, Sexyashel
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team
Comment Modified: Updated name as per user request.
This is a really cool online shop, they have so many inspired shoes which has the looks without having to pay for big bucks.
I've ordered a pair rumi sandals & is extremely happy with my purchase. The quality is good and they are also really comfy and easy to match. I think this pair of sandals is going to go everywhere with me this summer.
I like how they offer free shipping & express shipping i think is $15. I chose free shipping coz i wasn't needed them in a hurry and they posted pretty quick i think 3 days later, i received my shoes just over 2 weeks which is faster than i thought coz on their website it says free shipping is 10-25 working days.
Overall I'm really pleased with them. Nice design of shoes, affordable price, good quality and free shipping option, i really couldn't ask for more. I have already recommended few friends to this online shop & I'll definitely purchase from them again. I'm going to order stella sandals next time, that lover cutout shoes is also so amazing!!
I submitted my review nearly a week ago and they still haven’t post it yet, so I’ll post comment my review here and hopefully they’ll post my review soon.
I will shop at jessicabuurman again
My qamra boots arrived today. Love them !! They look exactly the same as pictured, very happy with them. Reading thr reviews I was a little nervous about ordering, but it was an easy process. Got my shoes and now I'm a happy girl. I ordered a size up as suggested and they fit me nicely (usually size 6, ordered size7, but I do have a higher arched feet). I'll certainly shop there again.
I ordered a pair of boots from Jessica Buurman, the "Exclusive - QAMRA Leather Wedged Heel Boots". It took 24 days for the package to arrive without the express. I emailed them once and got a good answer. I would say that I got an okey price for these boots, the only thing thats "wrong" is that they are supposed to be in leather, some part is but some parts isn't. But they don't smell plastic and look like the picture on the website. I would say that my rate for Jessica Buurmans website and these shoes are okey. I'm not happy and not disappointed.
Hi, hanha
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
I ordered a pair of TIA Bow Tie Ankle Boots (Isabel Marant clones) on May 30th. I live in Germany. The boots were shipped promptly but then, according to DHL tracking, held at some import-post office in Germany for more than 4 weeks. I asked JB's customer support numerous times to contact the shipping company (only the sender is entitled to do that) to find out what's going on - they did not. In hindsight, my guess is that the parcel was withheld at the customs office for insufficient or false declaration.
However, my parcel was returned to China without ever coming near my house or the nearest post office. DHL-tracking has been allocating it in China since July 29th, that's five weeks.
Unpleasant, endless, fruitless email exchanges ensued to get my money back, with some highly unprofessional "Brian" from JB's customer support who is poorly trained in both legal and customer relation matters - and totally unwilling to refund my money. He also ignored my request to transfer the issue to his team leader or anyone else. The thing is, there's no one you can contact other than support@shopjessicabuurman.com, as on their website neither a phone number nor a postal address can be found.
All I can tell from his IP is that "Brian" emails me from a computer in 60607 Chicago, area 312. Chicago's Yellow Pages do not list Jessica Buurman, though.
Do not ever hand your money over to an online store without sufficient contact data!
When I turned to Paypal for assistance, their buyers' protection programme had already expired (45 days after purchase).
So, I lost USD 149,- to scam and my own stupidity. All I can do is warn others not to order from Jessica Buurman. There are too many good stores out there.
UPDATE: As customer service ignored three of my requests to disclose the company's physical address, I concluded that if I wanted to see my money again I had no other option but to get on their nerves, emailing , them almost every day. JB kept arguing they had not received the parcel. I kept arguing that was none of my business as I had not sent the parcel.
Miraculously, a week after posting my review here, Jessica Buurman issued a full refund - which after Paypal deducted a fee was not so full, but still. Posting here obviously helped. After refunding me, JB contacted eStoreReview to make me correct my review.
Since I had found out the boots were back in China on July 29, it took 15 emails and more than 6 weeks to get my money back. A rightful refund won so hard does not turn this shopping experience into a positive one. I cannot upgrade my rating.
Blondissima777 would not shop at Jessica Buurman again.
Not leather as advertised
I bought the Riley boots (Margiela open toe, wide top opening, ankle stiletto bootie knockoffs). The site says "leather upper" and they're clearly not leather, they're PU (pleather). The picture on the site looked like pony hair to me, so I just assumed it was real leather of some sort.
I saw a picture on Instagram tagged Jessica Buurman Riley boots and saw they were NOT real leather, but given the $139 price tag and the leather upper claim in the description, I trusted they'd be real. I'm sure they know the difference between real leather and PU. Wish they'd at least be honest about it and charge accordingly. For $100 more or sometimes even less, I could have bought a real Margiela pair :(
The shipping was on time, the design was dead on, but wrapping them in cheap pleather, lying about it and charging me what I would have paif for real leather shoes will probably not make me a returning customer. Sorry.
Giving service & warranty 1 star, because false advertisement nulls those 2 in my book.
DrChaiqua15 would not shop at Jessica Buurman again.
Don't Order from this company
The company falsely portrays itself with an American name that causes you to purchase from them. Then they show photos of good quality products but once receive the products they are very poor quality. Synthetic material. They do not have a phone number and they do not pay for product return. The boots were too small and very very cheaply made. It was going to cost me $250 via UPS to send the boots back and the company has a PO Box so once it got to their country it could not be tracked which makes it easy for them to say they didn't get them. I feel scammed and would like to warn others of this company. I paid $139 for a boot of $10 quality.
Ordered a pretty looking Isabel Marant knock off sandals which arrived very quickly (took them about a week to arrive).
Unfortunately the quality was very poor: after only a few times of wear (about 3 weeks after I got them), the right sandal started to fall apart.
The sole was almost completely detached from the sandal.
Customer service was unhelpful and refused to compensate me although I sent pictures of the broken sole.
Will not buy there again and I will not recommend it to anyone.
For 130 USD I would expect a better quality and a helpful customer service.
Two thumbs down.
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team
Comment Modified: Updated name as per user request.
:D
We'd love to resolve your unsatisfactory shopping experience, if you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com and quote your username: Sexyashel
I apologise for the inconvenience this has caused you.
Please feel free to contact us if you need any assistance.
Have a nice day.
Jessica Buurman Team