Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I orderd an automatic swimming pool cleaner from Deals Direct on a Sunday evening, my cleaner was delivered on the following Wednesday morning... less than three days! Very easy to order from. Very easy to browse products. I love the specials too. Delivery fees are very reasonable.
I have purchased items from this company before, and without issue.
Last month I purchased a tumble dryer, which after 3 uses stopped functioning. I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item. I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away. Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it. On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card. I contacted Dealsdirect advising of this along with a new selection of dates I was available. I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed. Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside. I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure. I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
We have used the supermarketdeals.com.au website a few times. It was an offshoot from DealsDirect but is now more part of the main website. Whenever we have used it we have found a mix of random things. i have usually bought it because of the cheap nappies they often have, although not necessarily in the size you want.
Shipping is not always cheap so we tend to buy when there is free or discount shipping or when there is a number of things we want to get.
Our order included conditioner, toilet paper, nappies, batteries and salsa. they had run out of laundry powder when I got around to putting in the order so be aware that the special may be there when you are thinking about ordering but don't take too long as they come and go.
Also check out different size packaging - sometimes they will have a super cheap pack of ten or you can pay twice the amount for a pack of twelve... The shipping took a while, up to two weeks, but was all fine.
I needed a last minute gift to arrive before christmas, finding it was easy, price was great and order arrived promptly. I like how Deals Direct categorise their products, it is a simple search format that works well. Items were cologne and a pet accessory pack. Shipment took 4 business days
I ordered 2 kitchen bar stools and a cordless phone for competitive prices.
I had some problems with the phone but the service was excellent and they paid for it to be posted back. The warranty covered me and they sent a new one straight away which was perfect.
I would recommend although intial shipping was a little slow, was 7 days.
Purchased a second TV (with built in DVD) from Deals Direct. I'd never used their site before but the TV was cheap at the time, so I decided to do it. Arrived in 10 days. Set it up and it worked fine to watch TV. Tried to use the DVD player about a month later and it didn't work. Took me ages to find a way to contact them. When I did they said they would get back to me. Eventually they got back to me and asked me to send it back. I would have to pay shipping. I got annoyed and eventually they said they would pay the shipping. Send it back and received a new TV another 8 days later which worked. Was a bit of back and forward to get a working product, however they did eventually fix the problem. Be careful of warranties with these guys.
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Very easy to order from. Very easy to browse products. I love the specials too.
Delivery fees are very reasonable.