Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
Quick shipping times, no communication regarding delivery
Ordered a few umbrellas from DD due to the horrendous wet Sydney weather we'd been experiencing.
My order was marked as confirmed the same day. Shipping to my area was only $4.95 and i believe if you purchase multiple items the shipping charge is combined
I never received any further communication regarding my order, and i arrived home one day (4 days later) to find that my order had been delivered.
In terms of shipping times, very happy! In terms of communication, not so good (as i had no idea about the status of my order/no tracking). But it was good to be surprised with a package once i returned home.
Overall, can't complain about my purchase since it did arrive and arrived quite quickly. Just sometimes, you like to know when your item is shipped/when you may expect it/be able to track your order/etc.
Nevertheless, based on this purchase, would buy from Deals Direct again!
I haven't shopped with deals direct for a number of years but the process was still simple and easy. Shipping cost was reasonable and they offer easy returns for change of mind purchases within 14 days. I currently use the chiroflow pillow but I read reviews to suggest the mediflow pillow is just as good so I'm giving it a go! Plus it is significantly cheaper.
Ordered a Tumble Dryer on the 12th April 2015. Phoned customer service twice to establish why I had not received my order by the 12th May 2015.
I was told by someone in the Philippines that my order had not been dispatched yet???? I told them that was why I was phoning Deals Direct. I was then told my Tumble Dryer was out of stock? They will check and if out of stock they will arrange a refund. IF I DID NOT PHONE DEALS DIRECT THEY WOULD HAVE KEPT MY PAYMENT? This is not acceptable. Be very careful when purchasing anything from Deals Direct. Edward Harris
I ordered pet feeders, they refunded me then bumped up the price, now I'm still waiting for my delivery to arrive after a whole battle with ordering them again for the same price. Was disgusted.
brianna.piano would not shop at Deals Direct again.
Absolutely disgusted
I ordered 2 pet feeders which were $10 each. Within a week I received a refund and no emails from them as to say why and I contacted them and they weren't sure what happened, so I went to re-order only to find they had tripled the price. I contacted them again and they offered me to order at full price and give me back a refund the difference, so my original order was $26 and this time it was $79. So I ordered the pet feeders again and received only $15 of the refund, I contacted them and finally a week later received the rest.
So far only one of the pet feeders has arrived and now over a week later I'm waiting on the other pet feeders.
I can't believe how rude the customer service has been to me, let alone the absolutely disgusting set up they have.
They are a bunch of thieves and the company is a joke
I bought a Sony KD65X8500C 65 Inch 4K it was DOA Faulty that was on the 15/01/16 and it arrived on the 20/01/16, I returned it on the 21/01/16 and now it's 02/02/16 i cannot get anyone to contact me the phone number is disconnected and no one returns the emails, They are a bunch of crooks and thieves.....
I have purchased items from this company before, and without issue.
Last month I purchased a tumble dryer, which after 3 uses stopped functioning. I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item. I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away. Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it. On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card. I contacted Dealsdirect advising of this along with a new selection of dates I was available. I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed. Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside. I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure. I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
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My order was marked as confirmed the same day.
Shipping to my area was only $4.95 and i believe if you purchase multiple items the shipping charge is combined
I never received any further communication regarding my order, and i arrived home one day (4 days later) to find that my order had been delivered.
In terms of shipping times, very happy! In terms of communication, not so good (as i had no idea about the status of my order/no tracking). But it was good to be surprised with a package once i returned home.
Overall, can't complain about my purchase since it did arrive and arrived quite quickly. Just sometimes, you like to know when your item is shipped/when you may expect it/be able to track your order/etc.
Nevertheless, based on this purchase, would buy from Deals Direct again!