Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I am a daily online shopper using a variety of stores both in Australia and overseas. My recent experience purchasing from Deals Direct was extremely poor. I ordered a pair of size 14 jeans and was supplied with size 9 jeans. I requested return and it was declined with a comment "send us a photo of your usual size 14 jeans and a photo of the one you receive in one photo so we can compare the difference in sizing. You can also send us photos showing the measurement of the waist and length." I don't have time for this! Ridiculous- they should send the correct size and I have decided to donate the jeans to the opportunity shop and not shop at Deals direct again.
Rug was not that good, but when I purchased it Deals had on their website a bonus offer "Spend over $50 and receive a Bonus Voucher Booklet valued at $30"... my rug was way over $100 and got NO BOOKLET!! After placing the order I did a live chat with Deals to get confirmation of this promotion, I still have a copy of the conversation, they assured me that I would receive the booklet with my order when delivered. Well, my order arrived today with No Booklet, I've spoken to them on the phone, mind you having to argue my point across as they asked me "did you get a copy of the page with the promotion?", I couldn't believe my ears!
After telling them it's not the customers job to keep track/copy of their promotions, they said they'll call me back..Am now waiting, waiting, waiting. I won't be buying from them and don't recommend them to anyone, as for their "Promotions or Bonus Offers" full of crap!!
i just got ripped off. i ordered 2 wardrobes and made a payment($340) for items and delivery on 23/06/14. expected delivery date was 25/06/14. 2-5 working days maximum. i called them up after 5 working days and was told that they will check with delivery team and will send an email the next day which i never received. i called them up more than 10 times and was told the same thing. now it been 18 days.. this morning i received an email saying " Hi,
I was advised by our supervisor that our courier company confirmed that the item is Lost in Transit. Unfortunately this order is not covered by our Transit Care Insurance, We can no longer process any replacement or refund. Sorry for the inconvenience.
Thank you
DealsDirect Regards, "
so now they basically told me that i have lost my item worth $340 which i never even got to see. it sounds funny but i am so angry about this. just lost my one week's pay as i work part time.
would not recommend to anyone. its a ripoff
I do not even doubt that. They would of never sent it, just trying to scam you the money. They just did it to me.
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I don't have time for this! Ridiculous- they should send the correct size and I have decided to donate the jeans to the opportunity shop and not shop at Deals direct again.