Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I have purchased items from this company before, and without major issues.
Two months ago I purchased a hand-held vacuum cleaner which never arrived. "No biggie," I thought to myself, "just get in touch with Deals Direct and they'll look into it."
That was when I discovered that their website is actually designed in such a way that it's almost impossible to find out how to contact them in any meaningful way. The only method that's easy to see is Live Chat (or Live Bad Joke, it should be named).
Three attempts at this (fob-offs), two emails, and five weeks later after a grand total of *zero* information from Deals Direct, I finally get an actual human being on the phone but the asian accent is so thick that I should have had an interpreter handy.
I did receive satisfaction on that occasion but only after *twice* stating that I was writing an official letter of complaint and demanding to know the name of their Customer Service manager so I could address the letter appropriately.
Do yourself a favour - Don't Deal with Deals Direct.
Ordered a Tumble Dryer on the 12th April 2015. Phoned customer service twice to establish why I had not received my order by the 12th May 2015.
I was told by someone in the Philippines that my order had not been dispatched yet???? I told them that was why I was phoning Deals Direct. I was then told my Tumble Dryer was out of stock? They will check and if out of stock they will arrange a refund. IF I DID NOT PHONE DEALS DIRECT THEY WOULD HAVE KEPT MY PAYMENT? This is not acceptable. Be very careful when purchasing anything from Deals Direct. Edward Harris
I ordered pet feeders, they refunded me then bumped up the price, now I'm still waiting for my delivery to arrive after a whole battle with ordering them again for the same price. Was disgusted.
I am a daily online shopper using a variety of stores both in Australia and overseas. My recent experience purchasing from Deals Direct was extremely poor. I ordered a pair of size 14 jeans and was supplied with size 9 jeans. I requested return and it was declined with a comment "send us a photo of your usual size 14 jeans and a photo of the one you receive in one photo so we can compare the difference in sizing. You can also send us photos showing the measurement of the waist and length." I don't have time for this! Ridiculous- they should send the correct size and I have decided to donate the jeans to the opportunity shop and not shop at Deals direct again.
Ordered a computer from Deals Direct. Arrived with no instructions. Couldn't install WiFi device. Manual incorrect. No direct contact with Deals Direct "customer service" -- all by email, nobody human. Ordered by them to talk with supplier. Supplier didn't speak English. Complained. Deals Direct ordered me to return entire computer (it was a software problem, but they don't seem to understand the difference between software and hardware). Deals Direct does not care about customers once they have paid money. This is a borderline criminal operation. Anyone who orders merchandise through Deals Direct is forewarned. Don't take my word for it--look at other evaluation websites. One woman ordered an exercise bicycle that exploded. Deals Direct ordered her to return it "for evaluation." This company should be put out of business.
I buy most things on line these days, and so thought I would check out deal direct. Their delivery time seemed ok, and considering it was Sydney to Melbourne I expected to receive my items within the 5 days. 14 days later, 8 phone calls to their customer service and their courier Allied Express my items finally arrived this morning after being promised delivery the previous 3 days in a row. Customer service 'live chat' is a waste of time, as most of the time you wait only to then find they have turned it off and you need to send an email. Waiting for a call back from a supervisor - again don't hold your breath. Extremely poor customer service from a large online retailer.
My review of my experience with DealsDirect thus far: Ordered and paid for a Hardwood Picnic Table on line late last year 2013 with Deals direct. Received an e-mail 5-days later advising that my purchase had been dispatched and was supplied tracking number. In this e-mail i was advised that ETA for delivery would be January 6th. On the 6th we sent an inquiry to Allied Express via their web site to confirm a delivery date. We received a call the following day, on the 7th, advising us that the table would be delivered tomorrow, on the 8th, between 9am-5pm and we should make sure someone was at home to sign/take delivery of it. So my wife stayed home all day waiting for the delivery to arrive. My wife phoned me around 3.00pm on the 8th January to let me know that the table hadn't arrived at that time. So I went on the Allied express tracking web site and to my dismay it said that they had attempted a delivery, but no one was home and a card had been left in the post box with a number we must call to schedule a new delivery date. So I phoned my wife and informed her of this, she then checked our mail box for a card - there was not one in there. We also have an external CCTV system monitoring the front driveway to our property, we checked the recording and can confirm that no one had attempted to deliver the table at our address that day. So following this, I lodged another inquiry to let Allied know of this etc. I also phoned their customer service number and spoke with a representative, who informed me they would look into it. Around 4.00pm on that same-day, the 8th, i was sent an e-mail in response to my on-line inquiry with Allied Express, which then informed me that the table had been handed over to one of their agents and i should call them, which i then did. I explained to the agent that we had been home all day as we were previously informed it would be delivered today, on the 8th. The agent was very unhelpful and stated that there was no way that they could deliver the table today. I then asked if it could be delivered tomorrow and the reply was that they couldn't confirm when it could be delivered at that time - very unhelpful.
So currently a very frustrating experience as you can imagine. I informed the agent i would get in contact with the sender, Deals Direct and inform them i was experiencing difficulty getting my purchase delivered. I contacted Deals Direct help line and let them know i was experiencing difficulty and requested they assist me with chasing/following up with Allied Express and their Agent to confirm when the table could be delivered. The help assistant said that they would contact Allied Express and get back to me regarding the delivery. The next day after receiving no further contact from Deals Direct, i contacted them again and was informed that the issue was being looked into and had been "escalated", they would get back to me. Well, after a further 12hrs and no update etc from them, i contacted Deals Direct again to see if they had any info etc on delivery. I was informed again that the issue had been "Escalated" and they would get back to me soon. To cut a very long and even more so frustratingly story short, they informed me that the table had now been Returned to Sender, so it was on it's way back to them and they would look into this and get back to me. Apparently Allied had been informed via their Agent to Return to Sender?? The date was now 14th January.
So we waited patently and on the 21st January after not receiving any further communication from Deals Direct, we phoned the Help line again. I should also add that each time we contacted them we had to re-explain the whole thing from the get go - unbelievable. However, this time rather than just the reply it's been "Escalated", so nothing we can do. The Help Desk operator apologised and said it had been lost in transit and they would ship another immediately. the Operator also said that they would be keeping a close eye on this one and it would receive special attention delivery wise. On the 24th January i received a call on my mobile from Allied Express, who informed me they had a consignment for me and it would be delivered on Tuesday 28th January between 9am-5.00 pm, so could we make sure someone would be home to receive it. So you guessed it, wife stays home all day on Tuesday and Table not delivered.... here we go again. So around 5.30pm i call Deals Direct Help Desk to let them know it's not been delivered and could they look into it asap and get back to me.
It's now the 29th and i'm still waiting for a response or reply from Deals Direct.. I'm very angry, extremely frustrated, it's not certainly not been a pleasurable experience and to make it worse i've paid for a Table and freight service that i've never received.
This is just my experience with Deals Direct, your's may be different - but nevertheless you have been warned.
Rug was not that good, but when I purchased it Deals had on their website a bonus offer "Spend over $50 and receive a Bonus Voucher Booklet valued at $30"... my rug was way over $100 and got NO BOOKLET!! After placing the order I did a live chat with Deals to get confirmation of this promotion, I still have a copy of the conversation, they assured me that I would receive the booklet with my order when delivered. Well, my order arrived today with No Booklet, I've spoken to them on the phone, mind you having to argue my point across as they asked me "did you get a copy of the page with the promotion?", I couldn't believe my ears!
After telling them it's not the customers job to keep track/copy of their promotions, they said they'll call me back..Am now waiting, waiting, waiting. I won't be buying from them and don't recommend them to anyone, as for their "Promotions or Bonus Offers" full of crap!!
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Two months ago I purchased a hand-held vacuum cleaner which never arrived. "No biggie," I thought to myself, "just get in touch with Deals Direct and they'll look into it."
That was when I discovered that their website is actually designed in such a way that it's almost impossible to find out how to contact them in any meaningful way. The only method that's easy to see is Live Chat (or Live Bad Joke, it should be named).
Three attempts at this (fob-offs), two emails, and five weeks later after a grand total of *zero* information from Deals Direct, I finally get an actual human being on the phone but the asian accent is so thick that I should have had an interpreter handy.
I did receive satisfaction on that occasion but only after *twice* stating that I was writing an official letter of complaint and demanding to know the name of their Customer Service manager so I could address the letter appropriately.
Do yourself a favour - Don't Deal with Deals Direct.