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Direct Pool Supplies Reviews

Is this your store?
1.7 from 1 review
0 out of 1 review would shop here again
About Us:
Online sales of swimming pool equipment, including pool pumps, saltwater chlorinators, pool & spa chemicals, pool cleaners, filter cartridges, pump baskets, pump lids, skimmer baskets, spare parts and more.
Date Posted:
Ordered On: 14/10/2013
Overall Rating
Justine would not shop at Direct Pool Supplies again.
Horrible Horrible Service
Horrible is an understatement.

I ordered from Direct Pool Supplies as I had not heard of them and the reviews on their website seemed very positive.

I ordered on a Monday at 9am. On the Thursday, I had not been sent a shipping confirmation so I chased them up. They told me they had been extremely busy and they advised me that the order would ship the next day. The following Thursday I chased them up as I had not received anything from them nor had I received a shipping confirmation. They (John apparently who I suspect was actually Mark - see below) called me up and told me that they had been advised that the item had been shipped that day.

I asked for Mark Dean (who had told me that the order would ship the prior week) to call me. I was told that it would be unlikely for Mark to call me as they were too busy. I told them he better call me and they hung up on me.

Direct Pool Supplies is the most unprofessional business I have ever dealt with. They are liars, unprofessional and rude.

So much for giving a business like this a go. I will stick to my local pool shop from now on.