Australia’s Largest Online Surf Shop. The Best Surf Brands & The Latest Surf Gear! Shop Surf, Snow, Skate & Fashion. Free Next Day Delivery & 100 Day Returns*
amazing customer service! definitely keeping this site on the radar
ordered a pair of jeans and a wallet
delivery is free for items over $50 as well as the added bonus of free returns (for items that are the wrong size/fit etc). i don't think i've ever come across this in an online retailer before, which is great (most make you pay for shipping at your own cost, unless it is their fault - even then, most of the time you pay shipping first and are then reimbursed). this is free returns, regardless of the reason, so long as it is over $50.
the items was marked as posted the next day and delivered that same day. 24 hour turnaround. amazing!
unfortunately, my wallet looked nothing like the pictures (completely different color), so i emailed them. they promptly apologized (and promised to update the website) and as they did not have the pictured item in stock, asked that i send the item back for a full refund. no problem there. slightly disappointed about not getting the wallet, but nevertheless, appreciate the hassle free return and refund procedure
the only thing i can say which is slightly daunting, is that there are no physical stores as Surfstitch is online only, meaning you will have to trust in their pictures and for items and sizes you are unsure about, you just have to buy them, and if they're not right, return them for a refund. slightly inconvenient (imagine, buying multiple sizes of one item for multiple items, just to make sure they fit!). but nothing to stress about as their service and refund turn around time is highly commendable, so i don't think you'll be out of pocket for long
all enquiries (both email and via online chat) were responded to very quickly and with enthusiasm. completely deserving of their online retailer of the year award (2012)
based on my experience, i would definitely have no issues buying from them again and am not afraid to recommend this site to others
I ordered a playsuit post Boxing day and the item was said to be shipped from the USA. It arrived only 5 business days later so I am amazed! Especially in the post-Christmas period where an increased number of parcels are delivered, mine came so speedily :)
The playsuit itself is perfect and just like on the website, I do like shopping on Surfstitch except sometimes their modelling of clothes isn't as nice as other sites but nothing a bit of imagination can't fix!
I bought 3 pairs of board shorts off Surf stitch. Items were reasonably priced and the shipping only took 4 days or so. I purchased the wrong size so I had to arrange for some refunds and exchanges but the customer service was very friendly, eager to help and quick to respond. One of the items I had requested an exchange of size for was unavailable and they even responded with recommendations as according to my budget.
I ordered a pair of shoes last week, and they have already arrived!! They were too small - my size seems to vary from a 7 to an 8.5 depending on the brand, I wish the brands could get it together- and I will be exchanging them, but I was so pleased with the style of them (they are Nike plimsolls) and I will be able to exchange them and still have them arrive in the time it takes for a normal package to arrive!
The only thing I don't love about surf stitch is that their range is a bit limited. If they had more to choose from, a la asos, they would be my first choice, as they have such great policies, free shipping and returns over $100, and they use afterpay, which is amazing.
Surf Stitch are awesome. Great customer service, great prices and great delivery times. I paid for normal postage and received express. They really understand online shopping!!
Great range and easy to use store. If you use Facebook check out their page, they have lots of exclusive and percentage off offers for fans. You can get jeans for $50!!
I ordered a pair of work shoes (vans) off surfstitch. They had a sale on so I got 20% off and free shipping. Usually it takes a little while for things to arrive to my house as I'm in regional south australia, but this literally arrived the next day via courier, which was convenient as my work shoes broke the day before that! I was especially impressed that they had express shipping advertised as 2-3 business days and I got my parcel in less than 24 hours.
Their customer service is great, products are fantastic are shipping times rule!
great service. There is really no risk in buying from here.
I bought 5 items and had to return 2 due to my error in sizing. overall turnaround time was 7 days. I had to pay for the postage back but both times they sent it back to me with EXPRESS POSTAGE. Items arrived in good condition as described. They employ fashion models to help you get a better idea of how the clothes will fit. 10/10.
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delivery is free for items over $50 as well as the added bonus of free returns (for items that are the wrong size/fit etc). i don't think i've ever come across this in an online retailer before, which is great (most make you pay for shipping at your own cost, unless it is their fault - even then, most of the time you pay shipping first and are then reimbursed). this is free returns, regardless of the reason, so long as it is over $50.
the items was marked as posted the next day and delivered that same day. 24 hour turnaround. amazing!
unfortunately, my wallet looked nothing like the pictures (completely different color), so i emailed them. they promptly apologized (and promised to update the website) and as they did not have the pictured item in stock, asked that i send the item back for a full refund. no problem there. slightly disappointed about not getting the wallet, but nevertheless, appreciate the hassle free return and refund procedure
the only thing i can say which is slightly daunting, is that there are no physical stores as Surfstitch is online only, meaning you will have to trust in their pictures and for items and sizes you are unsure about, you just have to buy them, and if they're not right, return them for a refund. slightly inconvenient (imagine, buying multiple sizes of one item for multiple items, just to make sure they fit!). but nothing to stress about as their service and refund turn around time is highly commendable, so i don't think you'll be out of pocket for long
all enquiries (both email and via online chat) were responded to very quickly and with enthusiasm. completely deserving of their online retailer of the year award (2012)
based on my experience, i would definitely have no issues buying from them again and am not afraid to recommend this site to others