I do a monthly shop with Coles Online, they always deliver within the selected timeframe, my only gripe is that they sometimes forget an item or two, or I end up with a few items I didn't order them. A simple email to their customer service team fixes it and they apply a credit. Overall very convenient.
I have ordered from Coles 4 times, and had different results each time.
The first and second, everything was perfect.
The third, the order arrived late, the vegetables were half the estimated weight and rotting, and some parts of my order weren't included but I was still charged. I sent an email to customer support, and received a reply almost immediately giving me a credit for the delivery fee/vegetables/missing items.
The fourth, I found that only half the promised credit had been received. I sent another email, and this was rectified, but still quite annoying. All the items in this order were perfect. Delivery was an hour late, but I did receive a call warning me and asking if I had any issues.
Overall, this is a great service. It's really cheap to get it delivered, and is a giant time saver. I'd suggest not planning to cook with your delivery straight away though, in case you do encounter issues.
Also, the item substitution service is great - if they don't have something, they'll pick the closest option and charge you for the cheaper. It's good to note, however, that this does not apply to alcohol or tobacco. Many of the wines I've ordered have not been in stock, and they just didn't charge me for them.
I was without a car for a few months and found ordering from Coles very convenient. Delivery is always within the allocated time and there are a variety of delivery windows to choose from at various price points.
The range of products is very similar to what is found in stores however some products that are in larger stores are not available.
Occasionally an ordered item might be out of stock. When you order you choose whether you would like these items to be substituted for a similar item or not. I have found this frustrating sometimes when I have ordered something specifically for a recipe and don't receive the item, although this does not happen frequently.
The drivers are always friendly and willing to help move heavy items such as multiple bags of potting mix or kitty litter to different areas of my garden (it's a small garden) if needed.
It's really important to be aware of cut off times when ordering because they are very strict. Be very careful with allowing computer processing times.
This is a great service if you want to organise your shopping in advance.
Try the coles online shopping. Once you start using this service, it will be hard to do an in store big shop again.
I use coles online for my grocery staples. The delivery windows are reliable and all items are delivered to your door. Most delivery drivers will bring goods into your kitchen if you request them too.
Online options great for bulky items such as laundry powder, toilet rolls, water, softdrinks etc..
I alternate between coles and their competitor week to week depending on which one has the best specials.
Subcribe to their online news letter to get weekly updates on specials.
Even shopping online at coles you still get access to the in store specials and also some online exclusives as well.
The website is easy to naviagate, items are easy to search for. Once you have done one shop you can refer back to previous orders which is handy if you want to do a quick shop of frequently bought items.
I would definitely recommend using coles online for groceries, especially to those who have kids, work full time or have busy lives.
Notice that out of the two biggies (Woolies & Coles) we find Coles to be chepaer. They made a big change with their $1/L Milk pricing. Once we start getting the milk from there we slowly find other items to be chepaer.But these two bigiies have a long way to go comparing Aldi on Price
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