I have ordered from Coles Online several times this year due to having had a baby and it being difficult to get out to the shops. I continue to be disappointed with this service and have now chosen not to use them again. On this particular occasion I ordered a FVSalad ComboBox(Jumbo) $60rrp which they advertise online only to receive an "out of stock" email just hours before the expected delivery time. Considering this was over 80% of my order and all my Fruit & Veg for the week, I was extremely upset. The only positive I can say about this situation was that I was able to cancel the order and the Customer Care team is wonderful to deal with.
I have had a similar problem with their F&V boxes in the past when they simply forgot to deliver it. They offered me a credit but as again it was my full F&V order for the week I said that wasn't good enough so they delivered it later that night with an apology gift.
As I said, their Customer Care team is fantastic, but the service itself and the fact that they are always missing stock, along with prices being significantly higher than instore, plus delivery, it's just not worth it.
I do a monthly shop with Coles Online, they always deliver within the selected timeframe, my only gripe is that they sometimes forget an item or two, or I end up with a few items I didn't order them. A simple email to their customer service team fixes it and they apply a credit. Overall very convenient.
Notice that out of the two biggies (Woolies & Coles) we find Coles to be chepaer. They made a big change with their $1/L Milk pricing. Once we start getting the milk from there we slowly find other items to be chepaer.But these two bigiies have a long way to go comparing Aldi on Price
I was without a car for a few months and found ordering from Coles very convenient. Delivery is always within the allocated time and there are a variety of delivery windows to choose from at various price points.
The range of products is very similar to what is found in stores however some products that are in larger stores are not available.
Occasionally an ordered item might be out of stock. When you order you choose whether you would like these items to be substituted for a similar item or not. I have found this frustrating sometimes when I have ordered something specifically for a recipe and don't receive the item, although this does not happen frequently.
The drivers are always friendly and willing to help move heavy items such as multiple bags of potting mix or kitty litter to different areas of my garden (it's a small garden) if needed.
It's really important to be aware of cut off times when ordering because they are very strict. Be very careful with allowing computer processing times.
This is a great service if you want to organise your shopping in advance.
I have used Coles Online on occasion when I'm having a busy week. It is an excellent solution to traipsing the shopping aisles when you have too much else to do. There are many delivery times available and the delivery drivers are prompt as well as friendly. They are happy to carry the groceries into your home for you. One fact you may want to consider is that you can only receive your order is someone is home to answer the door. The products have always been fresh and there is a replacement service if what you have requested is unavailable. Most of the products are delivered in biodegradable bags which you can use for your compost bin if you choose to.
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I have had a similar problem with their F&V boxes in the past when they simply forgot to deliver it. They offered me a credit but as again it was my full F&V order for the week I said that wasn't good enough so they delivered it later that night with an apology gift.
As I said, their Customer Care team is fantastic, but the service itself and the fact that they are always missing stock, along with prices being significantly higher than instore, plus delivery, it's just not worth it.