Edward would not shop at eGlobal Digital Cameras again.
Unimpressed to angry - appalling experience of a dodgy merchant
Shocking customer experience from start to finish.
1.I was mis-lead about stock on hand when I placed my order (I needed the item urgently and would have purchased it elsewhere - had they have been honest about it being out of stock); 2. When I highlighted to the them the fact that their dispatch advise showed the wrong part number/item model, I was told that I should have picked up on it earlier and that I would have to refuse delivery of the goods to kick-off a return/refund; 3. The goods never arrived to be 'refused' and I received notification 2 days later that the goods had been returned to them and a refund minus delivery costs was being processed. (I pointed out at this juncture that I was told the goods would take 3-5 days to arrive, yet they had them back in their warehouse within 2 days of original dispatch (over a weekend??????); 4. I raised this fact/anomaly of time elapsed with them and put it to them that they hadn't even dispatahed the goods and were making it look that way so that they could get $19 of 'business' (profit) out of me for a delivery that was never actually effected due to the fact that I had alerted them of the wrong goods being picked in sufficient time for them to stop the dispatch (which must have happened,the non-dispatch, because they had be "returned" within 2 days AND over a weekend! 5. The refund was effected the same day as my card was charged for the goods - the picking/dispatch day. Clearly, the goods had not left their warehouse, as they effected the refund (minus delivery cost) on the same day that they had charged my credit card. Very, very suspicious!...) So, considering the above events and experience, I would most definitely not recommend this company to my enemies, let alone my frineds, and I will never dal with them again. Product in question was a Dual Sim, 4G Samsung S5 SM-G900FD 4G. I have the full e-mail trail to substantiate the above facts.
I think this is the same company I ordered my Samsung Galaxy Tab S from in the uk. eGlobal Central uk. Appalling !!!! Like you I have saved my email trail. It has now being investigated by my bank.
Stuart would shop at eGlobal Digital Cameras again.
Overall experience was quite good
I purchased a Samsung Galaxy Grand II Dual Sim G7102 8GB 3G. Price was competitive and I am delighted with purchase. I received 2 emails, 12 hours apart stating they would ring me for verification requirements. I responded to both advising days and times of availability. After 2 days with no response I contacted eGlobal via their chat line and matter was resolved within about 30 minutes. It also appears there was a backlog in shipping goods. A brief email advice keeping me in the loop would have be appreciated and would have given 5 of 5 for service & shipping
Phoebe would shop at eGlobal Digital Cameras again.
Polaroid super quick order
I ordered a Polaroid Instax mini 90 and few days later I had it in my hands. Super quick information of tracking shipping number and invoice /payment. Best price online as well !! Super happy with your website with your service / shipping pricing :) I recommend to use it yes !!
JohnDonnellan would shop at eGlobal Digital Cameras again.
Excellent pricing, fast delivery.
I'm very pleased I chose eGlobal to buy my headphones. The price was excellent and the delivery incredibly fast and secure. The product range was wide, with current not superseded models
Maidenna would shop at eGlobal Digital Cameras again.
Excellent purchase and service!
Very good customer service, looks after my queries in a timely manner with the online chat function. Definitely will buy again from this website in the future.
Natasha would shop at eGlobal Digital Cameras again.
Impressive Delivery TIme
Although I found the website to be a little confusing, it was not difficult finding what I needed. (Fuji Instax - wide film) It was a challenge to 'add to cart only' the film and not the entire camera but once I worked it out, the payment process was a breeze. The most impressive for me was the delivery time. It was shipped out on the same day I ordered it Wednesday afternoon and delivered that Saturday morning.
cristian would shop at eGlobal Digital Cameras again.
Amazing service
I am usually inclined on purchasing electronics over the Internet over you guys have changed that. Fast Delivery, Product in great condition just as advertised and secure
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1.I was mis-lead about stock on hand when I placed my order (I needed the item urgently and would have purchased it elsewhere - had they have been honest about it being out of stock);
2. When I highlighted to the them the fact that their dispatch advise showed the wrong part number/item model, I was told that I should have picked up on it earlier and that I would have to refuse delivery of the goods to kick-off a return/refund;
3. The goods never arrived to be 'refused' and I received notification 2 days later that the goods had been returned to them and a refund minus delivery costs was being processed. (I pointed out at this juncture that I was told the goods would take 3-5 days to arrive, yet they had them back in their warehouse within 2 days of original dispatch (over a weekend??????);
4. I raised this fact/anomaly of time elapsed with them and put it to them that they hadn't even dispatahed the goods and were making it look that way so that they could get $19 of 'business' (profit) out of me for a delivery that was never actually effected due to the fact that I had alerted them of the wrong goods being picked in sufficient time for them to stop the dispatch (which must have happened,the non-dispatch, because they had be "returned" within 2 days AND over a weekend!
5. The refund was effected the same day as my card was charged for the goods - the picking/dispatch day. Clearly, the goods had not left their warehouse, as they effected the refund (minus delivery cost) on the same day that they had charged my credit card. Very, very suspicious!...)
So, considering the above events and experience, I would most definitely not recommend this company to my enemies, let alone my frineds, and I will never dal with them again.
Product in question was a Dual Sim, 4G Samsung S5 SM-G900FD 4G.
I have the full e-mail trail to substantiate the above facts.
Like you I have saved my email trail. It has now being investigated by my bank.