GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On April 4 I ordered a Prima 2000W Convection Heater at a great price. We didn't try to use the heater until May 5 when we discovered it didn't work! Fortunately we were just within the 30 day return deadline. I contacted Grays who emailed the paperwork necessary to return the heater which was picked up on May 8.
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.
This was a reduced item - Probably because it's the warmest hat ever manufacturerd and it's currently summer! It's going to be very handy in the winter though..
I bought an Orologio Grande Collection Men's Watch on July 14 and received notification from the carrier on July 18 that delivery had been attempted (hard to believe as I was home when the attempt was supposedly made) and that I could pick up from a location 25 minutes from my home! I was not impressed.
The communication from Grays, however, the quality of the watch and the price were all great.
"I have contacted the store couple of days after I’ve ordered, to follow up on the items that were supposed to be shipped within 1 business..." Read More
"On the 28/02/2013 i ordered a 'MENS ESSENTIAL TEE' in black and on the 04/03/2013 i received notification that my order had been sent,i th..." Read More
"Bought a Vibram FiveFingers Men's KomodoSport Lace Series from TheShoeMart when they had a promotion and shipped to Australia via a freigh..." Read More
A replacement was despatched on May 14 and received the next day. The replacement heater works satisfactorily so the value, in the end, was good.