GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
I bid for and won a 12 bottle case of Redstone Ridge Shiraz 2009 on August 28 and received the case on September 3. The price I paid, including their "buyer's premium" and delivery, was less than $4 per bottle!
The five year old Shiraz is smooth, Grays Online's communication was perfect and the price......what can I say?! Fantastic value all round.
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
Needed more eau de toilette spray so checked GraysOnline as I'd purchased from them before. Sure enough, the prices were great again! So on February 6 I ordered 1 x 100ml Adidas Deep Energy E de T. Delivery was swift, arriving February 9. I received email updates with delivery information. The E de T smells good and the price was super low. Very happy!
rom Grays Online. Delivery delayed, no response as to why. Eventually received a notification that the goods had been delivered to a newsagent 25 km away & I was required to collect them from there within 5 days or they would be destroyed. Wasted hours trying to get a more satisfactory response. Received a further notification that the goods had been sent to another random address 8 km from my home. Finally received agreement that the goods would be delivered to me, but this never happened. Grays backtracked and claimed that delivery had been attempted at my home so they wouldn't be making any further attempt at delivery. I can prove that no such attempt was made, but the Grays "customer service" representative alleged that I, my partner, my mother, my children and 2 trusted employees were all lying; and she believed a delivery driver who would never lie. A total nightmare. I now have to spend countless more hours making a Fair Trading claim thanks to Gray's failure (refusal) to execute the most simple task. Incompetent? Absolutely. But this went beyond that and into fraud. Avoid these scamsters at all costs. It is just not worth it.
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The five year old Shiraz is smooth, Grays Online's communication was perfect and the price......what can I say?! Fantastic value all round.