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Harvey Norman Reviews

Is this your store?
4.1 from 29 reviews
27 out of 29 reviewers would shop here again
About Us:
Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.

29 Reviews from our Community

Overall Review Summary
13
2
1
1
Individual Review Summary
Service:
3.9
Shipping:
3.9
Pricing:
4.2
Warranty:
4.1
Date Posted:
Ordered On: 18/12/2015
4
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
katoho would shop at Harvey Norman again.
Click & collect so easy
I was looking for a Philips pasta machine around for a while.
Just before Xmas, Harvey Norman had it on sale $30 cheaper than other retailers plus another$30 cash back from Philips.
I order it in the morning and received emails to confirm my order straight away.

My order was available for pickup the same day of purchase. I received both an email and phone call from the store I chose to collect.

Pickup was an easy process and only required my ID.

My only complaint wound be there wasn't any signs or instructions of where to go for "Click and Collect" so I waited at the collection counter for electronic goods only to be told to go to check-out.

Date Posted:
Ordered On: 9/08/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Harvey Norman again.
Constant sales on Next gen games, keeps me coming back
Bought Killer Instinct for XB1 based on the recommendation from a friend, for free pickup at my local store.

My order confirmed and marked as ready for pickup the same day. Nice and quick.

Picking up my order was a simple process of presenting my ID along with providing my order number.

I find the game quite difficult, but still entertaining. I'll probably lose a few hours of my life playing this.

As Harvey Norman continues to provide good prices on Next gen games, they'll continue to have my business =)

Date Posted:
Ordered On: 13/01/2016
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Harvey Norman again.
Some good prices with plenty of locations. Online store is improving
Ordered an Instax Photo frame as a gift for family, for free pickup at my local store.

Paying via PayPal was quick and easy, with an order confirmation coming through the same day. I received an email notification that my order was ready for pickup the next day.

I collected my item trouble free the following weekend, requiring ID and my order number to do so. As i was in store, i ended up buying a few extra items as i looked around while waiting to be served and for my item to be prepared, so the store managed to get some extra business out of me!

Happy to keep an eye on the online store for other items and repeat business.

Date Posted:
Ordered On: 22/02/2013
3.7
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
T_double_U would shop at Harvey Norman again.
Okay price
On the 22/02/2013 i ordered a 'Philips Nose Ear and Eyebrow Trimmer' and a '12 Pack of Philips Powerlife AAA Alkaline Batteries' from Harvey Norman online.

Today i received an email notification that my order was ready for pickup,when i arrived and managed to get hold off a staff member they looked a little confused as to what to do when i handed them the invoice,after 5-10 minutes out the back they couldn't find my order and just picked my order off the shelf in front of me lol,seems obvious my order wasn't actually set aside like it should've been,not very 'professional' hey Gerry??

Date Posted:
Ordered On: 6/08/2012
3
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
Joshysnan would shop at Harvey Norman again.
My order is missing in action
Ordered a micro sim card for pick up at my local store during a sale nearly 2 months ago. Was advised at ordering time that the store was out of stock but that they would have them again in around 10 days, and that I would be contacted at that time to collect my order, for which I have already paid.

As yet I am still waiting.

Date Posted:
Ordered On: 18/01/2015
3
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
Benanya would shop at Harvey Norman again.
Very slow shipping even for something small
Slow shipping for small things I ordered this dartboard for my husbands birthday which was on the 24/01 it did not arrive until 28/01 I rang customer service on the 22/01 they were very nice but not very helpful it shipped from NSW to WA it took 10 days I order my husbands darts from the uk on the same date and it arrived before 4 days before the dartboard- go figure

Date Posted:
Ordered On: 26/12/2012
1.5
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
mustkill would not shop at Harvey Norman again.
Slow. Very slow.
Purchased 1x phone case + 1x printer on boxing day sales. Paid same day.
Notified that printer was available for pickup 1 week later. However, one month on, I was still not notified whether the mobile phone case was available for pickup despite many calls to their customer support.

Customer service just says we will let you know when we have it.

Horrible service. Very slow.