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4.1 from 56 reviews
48 out of 56 reviewers would shop here again
About Us:
JB Hi-Fi - Australia?s biggest range. Buy Plasma, LED and LCD TV's, Computers, Laptops, iPods, iPads, iPhones, MP3 Players, Mobile Phones, Home Theatre, Music, Movies, Musical Instruments, Games & Game Consoles.

56 Reviews from our Community

Overall Review Summary
16
5
3
3
Individual Review Summary
Service:
3.9
Shipping:
3.9
Pricing:
4.4
Warranty:
4
Date Posted:
Ordered On: 18/04/2012
4.8
Overall Rating
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terryucky would shop at JB Hi-Fi again.
CD
I pre ordered a Temper Trap CD from these guys and they gave me a free 7inch vinyl, which I quite liked. Delivery was fast (one day shipped) and reliable. JB is always great

Date Posted:
Ordered On: 6/01/2012
5
Overall Rating
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Vivianne2025 would shop at JB Hi-Fi again.
Great
Have orderred a dvd ( true blood) and it came great , quick and with no problems, would definetly recommend store ! I after needed to exchange dvd ( ordered incorrect) and had no problems doing it on store afterwards

Date Posted:
Ordered On: 3/06/2012
1.8
Overall Rating
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syoleen would not shop at JB Hi-Fi again.
slow
I bought Diablo III from JB Hifi Online store for my cousin. It took them almost one month to deliver it after I sent enquiry twice. They didn't respond my first enquiry. I ended up placing another order from Dick Smith

Date Posted:
Ordered On: 25/03/2012
4.8
Overall Rating
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RP90 would shop at JB Hi-Fi again.
JB Hi Fi Online Direct Import
Bought a digital SLR camera (Canon 1100D) and a Lens. JB were really good, they specify what it is you're getting, and are good communicators. I sent their customer service people a query about the time frame as it was unclear at the time and they were really quick with their reply and explained it all. They use FedEx and the product arrived with manual and all instructions in perfect condition.

Date Posted:
Ordered On: 28/08/2012
3.2
Overall Rating
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jillst would shop at JB Hi-Fi again.
Convenient, Unique Content
I bought a copy of Oh Mercy's Deep Heat album signed by the band's lead singer - which was great, and it's awesome that the site hosts unique content. However, shipping charges, even if 99c are a little steep coming from such a huge organisation. That said, the CD arrived promptly.

Note though that if you do buy any signed merchandise from these guys, the signed jacket often comes separately from the actual CD - I was pretty confused there for a bit! But it all arrived in the end.

Date Posted:
Ordered On: 29/03/2013
4.5
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ewareham would shop at JB Hi-Fi again.
DVD Purchase
I recently purchased all three seasons of Rescue Special Ops on DVD. I was very impressed with the prices. I purchased when there was a sale on TV DVDs, but even at full price, they were cheaper than other competitors. I also found the delivery charge to be reasonable at $2.95.

Site navigation was okay, although sometimes the category pages can feel a little overcrowded. The payment process was simple and straight forward. I received email confirmation almost immediately and a further email once my items had been dispatched.

My only issue was with the lack of information on the extended delivery period for my DVDs. I saw no mention that my items had been marked as "Special Order" until I received the email confirmation AFTER I had paid.

Because they were "Special Order" it meant they had to be ordered directly from the supplier and would result in a 1-2 week delivery time frame. This could have been an issue had I been ordering as a gift, but thankfully it was just for myself, so there was no rush. The items arrived within the 2-week time frame.

All in all, a great experience and I would happily buy from them again.

Date Posted:
Ordered On: 6/06/2013
4.3
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N/A
marlie29 would shop at JB Hi-Fi again.
too much notification
I ordered a tomtom GPS on jb hifi's website with 20% discount!
they have various method of payment, I used paypal to pay for it.

because i have never purchased anything from them before, I have to create a new account, I have no problem with that this however has caused me to receive 6 EMAILS from them just for a GPS purchase

It's really good of them to notify every little step that they do and confirm it back to the customers, but I think customers should be able to choose whether they want to receive this information or not.

lastly the shipping was okay, not too late not that fast
it took them 2-3 business days to reach my place