My brother wanted this item and since there isn't a local JB HI-FI where we live we ordered it online. Shipping was fast, service was good, they kept the item well packaged, have ordered many other items from these guys.
i ordered a portable battery pack online back on the 2nd of october, but JB emailed me within 48 hours, stating that they didnt have it in stock, with expected arrival date of stock to be sometime in december
luckily, i wasnt urgently requiring the pack. the best thing about the whole situation was that JB did not charge my credit card until they had the item in stock to ship to me (6 weeks later)
i was kept up to date with emails, stating the expected date of shipment delivery to their warehouse, and then again with my order being shipped. after being shipped, my order arrived within 2 days
so technically i put the order back in early october, but didnt receive the item until late november. if i needed the item straight away, i would be very annoyed, but as i wasnt, nor was my credit card charged until they actually had the item in stock, and it only really took 2 days to arrive once they did have it in stock, im not going to complain
im guessing, if i was to order an item from them again online and they had it in stock, it would arrive within a week, so im happy to give them the benefit of the doubt for now and will most likely buy from them again
slow delivery and late communication, maybe due to peak season
ordered a gift card as a gift for a friend who purchases from JB frequently
payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will
I recently purchased The Emporer's New Groove DVD, since it was missing from my collection; it's an older release, and one that is not always easy to track down. JB Hi-Fi had it in stock, and even better, it was part of their Kids DVD sale, so I said 'yes please!'
Everything was easy to navigate and operate on the website, and even the payment was simple to make. I have purchased through JB Hi-Fi before, without any issues, and had always paid with card previously. This time, I thought I would try the 'Pay with PayPal' option. Logging in with Paypal and making the payment was really quick and simple, but the rest was a bit of a nightmare.
The payment remained 'pending' on my Paypal account for 2 days, before finally being processed when the order was prepared and shipped. I think this was because JB Hi-Fi do not charge you until your item is ready, but it wasn't all that clear. I did not receive any immediate communication, so it did leave me wondering, especially when nothing was displaying on my Order History page.
I was supposed to receive an email confirmation but didn't, and nothing was showing up in my Order History. Thankfully, I had printed the Order Receipt when I first made the transaction, because had I not, I would have no access to my order ID number, and no way to check what was going on.
I emailed online orders, and had a response within a few hours to say that the order had been placed, was being dealt with, and that a confirmation email had been sent. I did request another, but they said they were unable to do that because of the way the system was setup, but they could see the order.
I have since come to the conclusion that my email address confused matters - my Paypal and JB Hi-Fi are setup under two different addresses - personal and family. I think my order was associated to my Paypal account, so everything went to my personal email. I think I couldn't track my order through my JB Hi-Fi account, because there was no order associated to that email, although I am speculating; there's no confirmation of that!
I find it strange that their system cannot deal with this. I would've rather received two confirmation emails to both email addresses, rather than been left wondering. I suggest being aware of a potential issue if JB Hi-Fi and Paypal accounts are registered to different emails.
Delivery was a great price - just 99c - which I found really reasonable, and considering that the item arrived in 3 days, it was definitely worth the cost!
I would buy from JB Hi-Fi again, but probably not using Paypal.
I ordered a tomtom GPS on jb hifi's website with 20% discount! they have various method of payment, I used paypal to pay for it.
because i have never purchased anything from them before, I have to create a new account, I have no problem with that this however has caused me to receive 6 EMAILS from them just for a GPS purchase
It's really good of them to notify every little step that they do and confirm it back to the customers, but I think customers should be able to choose whether they want to receive this information or not.
lastly the shipping was okay, not too late not that fast it took them 2-3 business days to reach my place
When you don't have time to go on the treasure hunt
I love JB Hifi. I love the cheap items and the enormous variety all in one stores. I don't like the crowds and spending 20 mins looking for what I'm after only to finally see a staff member who tells me it's on the otherwise of the store. So with Christmas near I knew I couldn't mentally cope with a mad rush that is JB. I bought the batman trilogy online. It was cheap and over in a few minutes. It's did take 2 weeks to arrive but fortunately it was a Christmas present and I didn't leave it til the week before. It was still a better then the scavenger hunt and the waiting in line that was my less favourable option.
I ordered a Sony 7000mAh portable charger, they had incorrectly priced it online, it was possibly one third of the retail price yet they still honored the sale. However, there were many orders due to the great pricing and they did not have enough stock. It took two months for the item to arrive at my door but I wasn't fussed as it was a great deal and they had let me know in advanced it will take this long and also gave me the option to cancel the order if I did not want to wait.
Overall, great service and product. Would order again.
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