JB can always be counted on to have the CD I want when it is not in stock anywhere else. I ordered a CD at a great price , they have recently updated their website which I found much easier to navigate. I received the item 9 days after ordering. Definitely worth a visit.
Ordered a USB 3 Multicard reader from their online website. At the time of purchase, was offered free shipping (i think there is typically $5-$10 delivery fee).
Paid via Paypal to have it delivered to my office. I received an order received. 2 weeks later, i still had not received my order or any communication of my order, so i decided to email their customer service.
I was informed that due to having special characters in my order details, it was automatically cancelled. i had not received any email to notify me of this. if i had known, or had been notified, i would have immediately purchased the item again with the letters only - im surprised the website doesnt have built in validation checks for this.
I was told by Customer Service to repurchase my item with the correct details, but by that time, my item had sold out. I was then basically told, oops, bad luck. Nothing we can do. See you later. No attempt to try to help me find a store who might have it in stock or an alternate solution.
Very unhappy with the experience. Not going to be buying from JB again any time soon.
They also need some better validation checks with their online store to prevent this from happening again.
I've been wanting to get bluetooth speakers for few months now, but I didn't buy one as it is quite expensive.
Thankfully jb hifi had a massive price reduction for the item i've been longing for months!!! \m/
So i bought 2 units, one for me and the other for a friend.
The delivery was fairly quick, but the only thing that's disappointing is that although i purchased 2 of the same item, they charged me twice for delivery :( and pickup was also not available for these items.
Overall, everything else is ok and I'd like to shop again from their site.
I really wish I could give JB Hi-Fi less stars for this review, but to be fair to them, they delivered 7 of the 8 CDs that I ordered without hassle.
The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.
JB HIFI wiped computer without explicity advising this could occur
VERY POOR SERVICE - My 13 year old daughter's laptop was taken into store to check the laptop cord. The storeperson said the laptop would need to sent to Melbourne (from Adelaide). They asked my daughter for her password so that the computer would not be wiped. Reluctantly she gave it. On receiving the laptop back with no fault found, my daughter discovered the laptop had been reset and all photos, videos, school work lost. On ringing the store, my husband was told that all laptops are wiped. The store 'manager' laughed when he complained that at no time was he aware this was a possibility.
Warranty is a joke. Got harassed trying to get a refund
Utterly disappointed at the customer service of JB Hi-Fi. I bought a Soniq 5.1 speaker system back late November 2014. It hadn't been 6 months yet and it was already showing major issues (crackling noises and sub-woofer cutting out). So I went to Jb hi fi blacktown today to get it fixed. After listening to the problem, I was first told that it was an internal wiring issue and would only need to be sent for minor repairs. Then...after left waiting for MORE THAN FORTY MINUTES to get their 'paperworks in order', I was informed that it can't be sent for repairs because the speakers were not 'worth that much'. When I asked for a refund they refused, accusing me of damaging the product myself, leaving me with the only option of accepting some store credits.
When I sternly demanded a proper refund, the store guy got the manager 'Amelia', who, to my utter SHOCK, came out charging; further accusing me of "swearing" at her employee!! When I held my ground that no such thing happened, she asserted that I was 'angry' and apparently that's the same as "swearing at him". I was definitely angry as anyone would be after being kept standing for forty minutes and then getting told that the warranty is a joke(!!), but I am QUITE capable of understanding the difference between being generally frustrated with a situation, and directing one's anger at a person (moreover 'swearing').
I was given a refund in the end, but not before being *harassed* by their staff and receiving an indifferent apology from the store manager when I told her that I was offended by her false accusation. I'm sorry JB Hi-Fi, but you just lost a loyal customer of your business who used to recommend you to others. Won't be happening again.
I bought a brand new HP laptop in February 2014. However, it had a major issue with few months after purchase. I went down to the store and asked them to fix it. They spent more than 30 days with the laptop and did not even look at it. Within this period of time I contacted them several times to ask about when I could pick it up. They always gave me lame excuses for the delay. At the end, I ended up receiving the same broken product. I had to pay by my self to have it fixed elsewhere. Products have warranty as long as you don't need it. So, if you don't want to go through such a stress, I suggest you to find another seller.
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