Really poor online customer service, but good shipping times
Ordered a portable wireless speaker to be delivered as a present to a friend.
Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.
Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.
Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.
Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.
As long as you don't need to interact with their online customer service, I'd recommend buying from JB.
First relatively pain free online purchase. Free pickup in store.
Ordered a game capture device and arranged to pick it up in store.
I did not shop around for pricing as i wanted to have it in hand immediately.
My order was confirmed the same day and was ready to pick up the next. Only the order number and my ID was required to pick up the item.
The process was surprisingly painless (unlike previous online order experiences I've had). The only pain point was needing to wait for staff to be available and free to serve - there was a 15 minute wait. Waiting times will most likely vary from store to store and the times which you go.
I would consider purchasing online from JB again should i need an item immediately to pick up.
I ordered some dvds recently but I can't be certain when the item will arrive because the confirmation email said they will debit the card once the order has been confirmed. Then the fine print says the order will be shipped and packed within 3 days but I have yet to receive the item, or email telling me where I am at in the order process. It is much easier to just buy the items instore.
I was a little disappointed in my order from JB Hi-Fi! I'm a keen customer at the bricks-and-mortar store, but when it comes to ordering a DVD online (as it wasn't in the store), JB leaves a lot to be desired.
The site and purchasing process was somewhat difficult to navigate, particularly with a pre-paid voucher, and I didn't really know what to expect from the purchasing process. Even though I was picking up in-store rather than having the item shipped directly to my house, it took six days to even receive the notification that it had arrived, and I was uncertain the entire time as to whether my item had been shipped from the supplier and there were no estimates to help me determine how long it would take.
The item was in good condition upon pick-up and was exactly as ordered, but considering it was a recent series (the third season of Misfits), I was disappointed in the shipping time and the lack of communication. JB may be cheaper than its competitors, but it seems that customer service is sacrificed somewhere in the business process.
$20 for a compilation CD is alright price, but it was a pre-order and I could enter a competition with it so it was a great buy and with free shipping, it would be the same as in store.
Came relatively quickly as soon as it was out and was delivered in bubble packaging with receipt.
I bought a copy of Oh Mercy's Deep Heat album signed by the band's lead singer - which was great, and it's awesome that the site hosts unique content. However, shipping charges, even if 99c are a little steep coming from such a huge organisation. That said, the CD arrived promptly.
Note though that if you do buy any signed merchandise from these guys, the signed jacket often comes separately from the actual CD - I was pretty confused there for a bit! But it all arrived in the end.
slow delivery and late communication, maybe due to peak season
ordered a gift card as a gift for a friend who purchases from JB frequently
payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will
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Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.
Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.
Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.
Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.
As long as you don't need to interact with their online customer service, I'd recommend buying from JB.