I pre ordered a CD and was told on the day of release by JB that I would receive it late but would receive a 50% refund. I am still waiting for that refund. JB Hi-Fi are good offline but need a lot of fine tuning online.
Warranty is a joke. Got harassed trying to get a refund
Utterly disappointed at the customer service of JB Hi-Fi. I bought a Soniq 5.1 speaker system back late November 2014. It hadn't been 6 months yet and it was already showing major issues (crackling noises and sub-woofer cutting out). So I went to Jb hi fi blacktown today to get it fixed. After listening to the problem, I was first told that it was an internal wiring issue and would only need to be sent for minor repairs. Then...after left waiting for MORE THAN FORTY MINUTES to get their 'paperworks in order', I was informed that it can't be sent for repairs because the speakers were not 'worth that much'. When I asked for a refund they refused, accusing me of damaging the product myself, leaving me with the only option of accepting some store credits.
When I sternly demanded a proper refund, the store guy got the manager 'Amelia', who, to my utter SHOCK, came out charging; further accusing me of "swearing" at her employee!! When I held my ground that no such thing happened, she asserted that I was 'angry' and apparently that's the same as "swearing at him". I was definitely angry as anyone would be after being kept standing for forty minutes and then getting told that the warranty is a joke(!!), but I am QUITE capable of understanding the difference between being generally frustrated with a situation, and directing one's anger at a person (moreover 'swearing').
I was given a refund in the end, but not before being *harassed* by their staff and receiving an indifferent apology from the store manager when I told her that I was offended by her false accusation. I'm sorry JB Hi-Fi, but you just lost a loyal customer of your business who used to recommend you to others. Won't be happening again.
I bought Diablo III from JB Hifi Online store for my cousin. It took them almost one month to deliver it after I sent enquiry twice. They didn't respond my first enquiry. I ended up placing another order from Dick Smith
Ordered a USB 3 Multicard reader from their online website. At the time of purchase, was offered free shipping (i think there is typically $5-$10 delivery fee).
Paid via Paypal to have it delivered to my office. I received an order received. 2 weeks later, i still had not received my order or any communication of my order, so i decided to email their customer service.
I was informed that due to having special characters in my order details, it was automatically cancelled. i had not received any email to notify me of this. if i had known, or had been notified, i would have immediately purchased the item again with the letters only - im surprised the website doesnt have built in validation checks for this.
I was told by Customer Service to repurchase my item with the correct details, but by that time, my item had sold out. I was then basically told, oops, bad luck. Nothing we can do. See you later. No attempt to try to help me find a store who might have it in stock or an alternate solution.
Very unhappy with the experience. Not going to be buying from JB again any time soon.
They also need some better validation checks with their online store to prevent this from happening again.
I had a Samsung Note 3 which had charging issue after two months purchased. I came to JB Hi-fi in Canberra Centre for a warranty repair on 12/12/2013 with the promise of getting the phone back in 10 business working days.
I came back to JB Hi-fi on 10/01/2014 to ask for the phone because it had been a while and no one contact me after the promising time and got the answer that the phone had not come back yet and I had to wait. The guy in mobile phone section told me that It should be 6-8 weeks to get the phone back. I really need the phone as I have to borrow my friend's mobile in the meantime, so I begged him to contact Samsung about repair status and he rejected my request by giving explanation like "He could not do that, and if the phone has not come back, it means I have to wait because the repair is not done yet".
On 19/01/2014, I contacted them via phone and get the same answer that they cannot do any thing, they have too many customers and they cannot check case by case like that. I were really upset with them but I cannot do anything because they already got my money and it seems like THEY DON'T CARE ABOUT THEIR POAT SALE SERVICE.
I don't know what should I do so I contact them again on 22/1/2014 because it has been 6 weeks since I gave them my phone and what I get is the same and the most common sentence that I remembered from them is "They cannot do anything and I have to wait".
So upset that I decide to contact Samsung Customer care to ask for the information. I only had my phone serial number but Samsung team were very helpful after I told them about my case with JB Hi-fi and I don't know what to do. Samsung check my phone repair status and they told me that they got my phone on 3/1/2014 (I left the phone on 12/12 and Samsung received it after more than 20 days? - what did JB do with my phone?) and they shipped it back to JB Hi-fi on 7/1/2014, they also provide me the tracking number. What I found is my phone was waiting for collection in the local post office since 8/1/2014 and JB Hi-fi did not pick it up. I just thought if JB had contacted Samsung on my first visit 10/1/2014, I would have my phone.
VERY DISAPPOINTED, I contacted JB again via phone and ask them to investigate my case. You know what, they keep saying that I have to wait so I request to talk with the manager. The manager told me he would check and call me back in 5-10 minutes but he never. What kind of service that Jb offer to customer? The next day, I contacted them again and told them about what I investigated from Samsung, they said I could not get the phone today as the only one guy can pick it up was off, and they said they will contact me tomorrow. SO EVEN THOUGH I FOUND OUT WHERE MY PHONE IS THEY SILL ASK ME TO WAIT FOR THEIR TERRIBLE BUSINESS ETHICS. NEVER BUY FROM THEM AGAIN. THEIR SLOGAN CHEAP MEAN BAD SERVICE!!!
JB HIFI wiped computer without explicity advising this could occur
VERY POOR SERVICE - My 13 year old daughter's laptop was taken into store to check the laptop cord. The storeperson said the laptop would need to sent to Melbourne (from Adelaide). They asked my daughter for her password so that the computer would not be wiped. Reluctantly she gave it. On receiving the laptop back with no fault found, my daughter discovered the laptop had been reset and all photos, videos, school work lost. On ringing the store, my husband was told that all laptops are wiped. The store 'manager' laughed when he complained that at no time was he aware this was a possibility.
I bought a brand new HP laptop in February 2014. However, it had a major issue with few months after purchase. I went down to the store and asked them to fix it. They spent more than 30 days with the laptop and did not even look at it. Within this period of time I contacted them several times to ask about when I could pick it up. They always gave me lame excuses for the delay. At the end, I ended up receiving the same broken product. I had to pay by my self to have it fixed elsewhere. Products have warranty as long as you don't need it. So, if you don't want to go through such a stress, I suggest you to find another seller.
"Great service, website was easy to navigate and a good place to go for some vintage addition to your home. Good collection of quirky furni..." Read More
