Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.
Bought an item that was "in stock, fast delivery". Three weeks later it hasn't even been sent yet. The item is still listed as in stock. The help desk doesn't know anything, says need to wait for an update from the warehouse (who they can't contact directly). Very frustrating!!
Placed an order on 7 April for a new handset still waiting. It is now 23 May and after numerous calls their responses of ' having problems tracking my order' doesn't sit nicely with me. $1000 purchase and they can't track the order? Will cancel and request a full refund if I don't recieve news by end of the week. :(
Still waiting, help desk/support waste of time - nearly two weeks for someone to pull the item off the warehouse shelf and send it - I'd accept a delay in the delivery but not fulfilment. No where on their web site do they define "in stock fast delivery" as obviously Mobicity's definition is different from most people - I cannot recommend purchasing from this site. As for the pricing - others are cheaper but went with them as I mistakenly thought they were a reputable company
Same but never got mine after 5 weeks before I decided to cancel the order due to frustration of their service.
Bought samsung galaxy note cover and have waited over 5 weeks for it. Numerous exchanges have been made with vague excuses such as "technical issues" and "system errors". The item is actually been in back order the entire time I found out today and the website hasn't been changed at all to notify future customers that their product isn't actually available. Buy the product elsewhere.
Annoyed by the customer service that is not helping just saying sorry and will send you when it's already shipped.
The items I ordered are in stock, fast delivery and also currently in stocked which means in their website ready to ship either at the same day or the next day.
In reality I have to wait for 12 days with the same status Pending Fulfillment A.
Honestly this is my second purchase. First one was a CAT phone and it was just fine I received it before Christmas. But now this 2014, their service is going down! Extremely bad communication, customer service Kimberly was not helping at all.
I am ordering phone battery and casing due to my mobile in bad condition and I need my order very soon. Now I am very unhappy!
I ordered an iphone 5 on Wdenesday 20 June '14 and to my surprise it was delivered on Monday morning. A brand new in the box iPhone 5. I could not be happier it is a great phone and excellent service even though some of the reviews were negative I have had a great experience with this supplier. Kenneth
I purchased a phone that was clearly advertised as 'in stock' and delivered within 5-7 days.
I made sure to confirm with sales rep as the availability of item before purchase, she told me clearly it "it is available".
Not true!
My order has been in 'fulfillment a' for the last 4 days? in other words 'still processing'??? this was after my order being verified, confirmed and with their warehouse guys.
To put in other words, they didn't have the stock.
So why advertise that it is available then? and confirm availability? when you don't have it?
My purchase was to be used as a gift for my partner, but obviously thats not going to happen? and i will now have to quickly run out and find an alternative shop front and pay another $500 on top.
ALL THIS BECAUSE OF ONE STUPID MISLEADING STATEMENT - THAT YOUR ITEMS WAS 'IN STOCK' AND 'AVAILABLE'
Regretful and troubled purchase, stock levels are misleading, they just want to secure the sale and worry about it later.
Stay Away, read below, I'm not the only one who've experienced this.
First time purchasing through mobicity for a phone for myself and one for my misus. I was to believe that all phones were 100% Australian stock as i read somewhere on the site. The only reason i went on this site was because of this, i didnt want a cheap knock off to look like the real thing. I paid alot of money for this, i mean If i wanted one from China i would have gone to another site where it would have been cheaper and because i understood the warehouse was local in Brisbane so i would assume it would be faster in delivery.
I now found out i have to verify the purchase which is another story, by 1. a utility bill 2. hand written order number and 3. a copy of my drivers licence These to me are alarms for a scam.
I have not agreed to this and i have asked for a full refund, now i have to wait 24-48 hours for my money. Not only that i cant make my order until i get it back. I have said i will write this and post it. I am so angry. I still feel like taking this further and considering doing so.
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Will cancel and request a full refund if I don't recieve news by end of the week. :(