I work in online customer service and I personally find Sportsgirl's to be quite sloppy at this point in time. I emailed almost three weeks ago now and still haven't received a reply. I understand there were a lot of public holidays but I think that's no excuse since my company arranged to have at least a few of us online customer service staff work remotely over the break and so did Lorna Jane as well. If other companies can think like that, Sportsgirl has no excuse. They're just very behind the game.
So here's the story: I received a gift card for Christmas and was hoping to purchase some items online to only discover at checkout that I can't use gift cards online. I think it is quite ridiculous since many stores let you use their gift cards online. Sportsgirl is really behind on their game in this too. I then went to a store to try to purchase my items but found they didn't have any of the items I wanted. I proceeded then to email and enquire about which stores near me may have the items and still nothing.
I'm very unhappy about this and would like someone to reply to my query. Your instore staff are lovely but I don't understand why you can't offer the same service online?
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So here's the story: I received a gift card for Christmas and was hoping to purchase some items online to only discover at checkout that I can't use gift cards online. I think it is quite ridiculous since many stores let you use their gift cards online. Sportsgirl is really behind on their game in this too. I then went to a store to try to purchase my items but found they didn't have any of the items I wanted. I proceeded then to email and enquire about which stores near me may have the items and still nothing.
I'm very unhappy about this and would like someone to reply to my query. Your instore staff are lovely but I don't understand why you can't offer the same service online?