Service varies according to each store, but prices can be good
Ordered a photoframe as part of the Boxing Day sales as a gift for a friend, for pick up in the store
My order was confirmed and marked as ready for pickup the same day. Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.
Poor service and communication. Didnt refund postage cost
I ordered a Kobo online and paid extra to have it delivered.
I received an email confirming my order and that it had been allocated to a store.
One week later i still had not received any information regarding my purchase, so i rang the store. the staff stated that they did not have any stock available. They stated they would send it out once it arrived.
The following week, as i was in the area to the store, i decided to drop in and enquire about the stock. (Un)surprisingly, there was stock.
Since i was in store, i asked could i pick it up that day, which i could, but they would not refund me the postage costs.
Pretty poor service and not happy that they would not refund me the postage cost. the price was average compared to other retailers - so i'm likely to buy from other retailers before the good guys again
My order was confirmed and marked as ready for pickup the same day.
Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.