We are the Fresh Food People, and our mission is to bring you the finest quality fresh food at everyday great value, giving you the best shopping experience possible.
Our family has used the Woolworths Home Delivery Service several times now. Infact, I think yesterday was our 5th or 6th time. Prior to yesterday's order, they had all been on time, good quality products and delivered direct to our dining table with care. Today however, all the fresh food is squashed, bruised and damaged. Boxes of frozen items were ripped open at the top from bad handling, my 2 dozen organic eggs were tossed onto the table and to make the experience worse.... There was 2 items missing. So unfortunately I was forced to phone the customer service line. When I informed them of the situation they of course apologised but here is the problem.... Their response was to offer me a refund, that would take 5 business days to clear, so i could re-order it and pay again to have it delivered tomorrow. I ordered the goods today Woolworths!!! Hello!!! Anyway, despite the obvious lack of customer service already shown to me after my $103 shop.... The complaints lady informed me I would be sent a coupon code to cover the second delivery cost. But, don't be fooled!! It is nothing short of deceitful tactics, because when the code arrived for me to use, there was a minimum spend clause attached to it. Instead of me just paying $12 to re-order the 2 items, I would have to spend a minimum $30 to use the coupon and get my delivery cost covered. Well Woolworths, you can keep my $12 from the items you failed to deliver, take back your so called free delivery coupon code.... Because as of now.... This family will be shopping online with Coles.
wow, I hate apologies that aren't apologies. I too find coles a lot better!
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