I ordered a UK size 8 shoe. I was sent a UK size 7 shoe. I sent this back, but was sent another UK size 7 shoe instead of a UK size 8. When I contacted The Iconic, they said they'd get back to me within 1 business day. They didn't. I contacted them again. I was once again told I'll be contacted within 1 business day. 11 days have now passed, with still no resolution in sight. The customer service representative I last chatted to would not immediately escalate the issue to his manager. I had to ask him to escalate it whilst I was chatting to him.
I've also had to make 3 trips to the post office because the courier they use couldn't be bothered to bring the delivery to my door. There was someone home at all times on each delivery day.
If you want great discounts for products use The Iconic. I bought a few button up short sleeve shirts from them. Delivered in around 3 days.
Great brands, local shipping and good prices. Just don't expect much in the way of service. I had an issue with sizing which took two weeks for them to fix. I managed to get a good response from their Facebook Page.
Items purchased : A pair of spiked up boots, a pair of sunglasses. I found the website very easy to use with good pictures that allow you to zoom in for better viewing. Description of each item was also clear. The products matched the pictures online so I was very pleased with the quality. The free shipping only took 2 days which was such a delightful surprise. I found the pricing to be compatible with the quality offered. It was also convenient for me to sort my search by pricing or popularity.
I recently bought a pair of the Airlie heels by Spurr as they were on sale for only $35.00! Shipping only took a few days although on the website it does say express/next day shipping and it took around 4 days to arrive (although I do live in regional south australia).
The products on there are good quality, but its very hard to find what you want unless you know the name of the brand and can search it. If not you have to sift through a lot of boring (and sometimes unreasonably priced) products.
In saying that, every time I order from The Iconic they send a magazine and a $15 voucher (which can only be used if you spend a certain amount). On top of this if you subscribe to their mailing list, you can get $10 off your next purchase (there is also an amount which must be spent to attain this discount).
The service is okay, the shipping is okay, but overall I was happy with the product and it came in time.
Great big selection of apparel, footwear and accessories. The sales are better than retail stores. Purchased twice from this store. Shipping is free even for a $40 clutch. I received the product within a week. I wouldn't say that my purchase was 'express shipped' as I received both purchases after about 3 days of purchase. I purchased a pair of senso shoes which were purchased about $100 off it's full price. They were definitely shoes that I would hardly come across in terms of style, quality and price at a retail store.
The Iconic features an amazing range of mens, womens and kids clothing and accessories. They always have the latest brands and fashion and you can always count on a huge range of items being on sale! I bought amazing Walnut Melbourne Ava flats! Shipping is very efficient and arrived within 2 days, and shipping is FREE!! I have been extremely happy with all the products I have bought from The Iconic!
Iconic might the benchmark for online fashion in Australia, I ordered a pair of sneakers which were discounted and shipping was also free meaning more savings.
When the order arrived it came in a sturdy iconic box and everything was nicely packaged.
Overall, definitely a keeper.
Free returns are also offered if things don't work well
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I've also had to make 3 trips to the post office because the courier they use couldn't be bothered to bring the delivery to my door. There was someone home at all times on each delivery day.