Exceptionally poor customer service and overpriced products
Head office Oroton have no customer service at all. Both the customer service manger and her assistant were so obnoxious and absolutely rude. All I wanted to do was exchange an oroton product which I received as a gift but I had no receipt and they demanded that I get one. The bag that I received was so overvalued for just an Australian product. They said that I needed the bank statement off the person that gave me the gift(how rude to ask someone for their bank statement). When I asked them why can't they just exchange the product for something else? Their excuse- so many people try to counterfeit Oroton bags! Who do they think they are? Chanel / Gucci/ Dior. I can't believe people buy their products they are extremely expensive considering the fact that I can buy 2 Michael Kors bags for the price of 1 Oroton bag. Yet at least MK has stunning designs and the quality of his bags are 10 times better than Oroton. It was so disappointing to deal with those 2 ladies at head office as they were extremely rude and represented their company in a very poor way. I just hope to see this brand lose so many customers.
What a woeful customer service. It feels more like talking to a bank than a luxury fashion label.
I still haven't received my item and the price dropped in the meantime. No way to get the difference or a cancelation. Got just cut off in the online chat at 8pm - in the middle of a conversation to solve the issue.
A follow up email by myself was replied with standard answers and not helpful to solve the problem and make the customer happy. I could get a refund but was not allowed to buy the item again with the high discount. This is not even stated in the T&Cs.
They lost a long time customer with their behaviour and very strict rules. Be aware to NEVER buy at full price ... a minimum of 70% discount is normal for this label - lots of sales to make it impossible to find out the real price! Does not hold value when you buy full price. It's a DISCOUNT label.
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