I have shopped in store and online at Jade & Belle a myriad of times. This was the first time I needed to make an exchange and it was for an online purchase so I was a little nervous as these things can always prove to be difficult.
I purchased a pair of pants on the Monday, and received them the next day. The pants were on sale at a good price, but the only issue upon receiving them was the fit.
I emailed returns, explaining my situation and received a prompt response. I was immediately offered an exchange (no refunds on sale items) and this was great news. The manager was extremely friendly and helpful. I contacted the store who were equally as helpful and advised I could make the exchange in store if I so wish. I was provided with an RA number (returns authorisation number)and it was as simple as showing it to the lady in store.
An absolutely fantastic experience ! I truly felt that the service was genuine, with minimal fuss and smooth from start to finish.
"Ordered my Chanel levres lipgloss and got an additional 10% "we miss you" discount on top of their normal loyalty discounts. Free (and fas..." Read More
"I ordered a pair of Walnut Melbourne shoes from The Iconic on a whim after seeing them on sale and reading great reviews about them on The..." Read More
"Brought a pair of Lipstik heels that was originally $89.95 for only $34.90! And that was before StyleTrend limited free shipping on full p..." Read More
"It was a Valentine's day promotion which I spotted on the retailer's facebook page - free upgrade to express delivery Australia wide so I ..." Read More
"Oh Mimco, how I adore thee. I purchased a pouch and some hair ties recently and they gave me free shipping (normally $9.95) due to some de..." Read More
I purchased a pair of pants on the Monday, and received them the next day. The pants were on sale at a good price, but the only issue upon receiving them was the fit.
I emailed returns, explaining my situation and received a prompt response. I was immediately offered an exchange (no refunds on sale items) and this was great news. The manager was extremely friendly and helpful. I contacted the store who were equally as helpful and advised I could make the exchange in store if I so wish. I was provided with an RA number (returns authorisation number)and it was as simple as showing it to the lady in store.
An absolutely fantastic experience ! I truly felt that the service was genuine, with minimal fuss and smooth from start to finish.