I had made an order Nov 13th 2014, it took 3 weeks to arrive approx on the 08 December. There was one dress that was a size 8, although the others did fit. ( not consistence in sizing even if all was a size 8) however understanding every material on cuts are different. I contacted them as soon on the same day as the product arriving asking what the procedure is to refund my dress for a proper size. They didn't reply back until 5 days later delaying the time of the policy of " 14 days return", they emailed to follow the procedure online sending products to a P.O box number Sussex Street NSW. I live in Melbourne Australia and purchase a lot of things online. Sending a product does not take that long even if I had to send it back internationally.
I sent the product on the 15th of Dec. They "apparently" still have not received the product and refuse to refund as their policy is credit note only. It has now been 3 weeks , it takes me one hour to fly to Sydney. Also they recently changed their return address without any notice. They could easier blame them relocating. Did they not know they're moving warehouses? Why not tell me that when I asked where I should send the refund!!
I would've been happy to re purchase something however dealing with this company has been an unpleasant experience. I do not trust the company due to lack of communication and bad service. I will be taking this to ACCC as my credit card company said it falls in the category.
I don't care about the refund anymore, it's the principle. They're manipulating the online shopping industry. We have trust in our consumer rights and that although we couldn't touch and feel the product we trust the company works with good morals. This will reflect badly on other online companies and jeopardising the industry.
I don't want them to to do it to other purchasers!
If they receive more than a few complaints, the company will receive fines.
I ordered early in October to receive discount which was good. At any other online store I can easily slip into a size 10-12 depending on materials. I ordered a pair of denim shorts in large (12) and a playsuit in large (12). I read some reviews saying the sizing was small so I sized the denim shorts up to 14 (xl) and the playsuit was loose so left it as is. I live in nz so shipping didn't take long I just had to wait for the release date. A month or so later I received my goods and none could fit me they were honestly more suited to a size 6-8. I'm not in denial about my weight either I'm a true 10-12 and popcherry clothing is best suited for asians as they're so tiny. I also didn't receive a receipt with my order, just the clothes, and packaging was s**t. I sent my items back which cost my $30. (I could have bought something else at that ridiculous price) it took 3 weeks for popcherry to process my returns. Popcherry does not reimburse you for postage which is a ripoff. I've shopped with many online stores and had my postage paid for due to size difference even if the goods are not faulty. Unfortunately popcherry does not do this and they only pay for postage if items are faulty. I also asked for a refund due to the fact that I won't be able to fit their clothing and no one has responded to my messages. I do not wish to shop with popcherry again and would advise against anyone else doing so. I am going to share this review on my facebook page which has 6000 followers I'm so disappointed with my experience.
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I sent the product on the 15th of Dec. They "apparently" still have not received the product and refuse to refund as their policy is credit note only. It has now been 3 weeks , it takes me one hour to fly to Sydney. Also they recently changed their return address without any notice. They could easier blame them relocating. Did they not know they're moving warehouses? Why not tell me that when I asked where I should send the refund!!
I would've been happy to re purchase something however dealing with this company has been an unpleasant experience. I do not trust the company due to lack of communication and bad service. I will be taking this to ACCC as my credit card company said it falls in the category.
I don't care about the refund anymore, it's the principle. They're manipulating the online shopping industry. We have trust in our consumer rights and that although we couldn't touch and feel the product we trust the company works with good morals. This will reflect badly on other online companies and jeopardising the industry.
I don't want them to to do it to other purchasers!
If they receive more than a few complaints, the company will receive fines.